Production Coordinator Lead - (ONSITE- Lewisville, TX)

Alight Solutions • Lewisville, TX

1d • Onsite

About The Position

The CSS Production Coordinator Lead is responsible for the workflow/production coordination for one or more processes with a focus on service, quality, resource management, workplace safety, and metrics. The Production Coordinator must be willing and capable of performing the same or similar tasks as other team members for a significant portion of their time. Essentially, it’s a hands-on role, and the Production Coordinator will be working alongside the team on day-to-day tasks.

Leadership Responsibilities

Process Ownership
This role will be the individual responsible for directing the daily workflow of the operation and the adherence to process. Thorough knowledge of operational principles will allow this role to effectively coordinate the varying critical deliverables throughout the day.

Time Management
Due to the time-sensitive nature of our work, this role will be working closely with other Production Specialists and management to balance incoming work with critical outgoing mail. Workflow can fluctuate so staying focused on important deadlines is key.

Communication
Issues arise, work changes, problems occur. This role will be adapting to the work and directing the team accordingly. Clear and timely communication with senior colleagues and management will be a daily part of ensuring we deliver world-class service to our clients while constantly improving how we run our business.

Team Building
As the Production Coordinator Lead, this role will be working with their team to meet daily production requirements and exceed our clients’ expectations. To achieve this, this role will be a critical driver in ensuring that the team understands the work, follows the process, and achieves production goals. This role would facilitate new hire training and maintain operational SOPs for the department.

Requirements

• Be able to listen attentively and demonstrate effective interpersonal skills.
• Collaborating with cross-functional teams to streamline workflows and improve overall production operations.
• Have experience directly managing diverse teams in an operations environment.
• Exhibit problem-solving ability in a dynamic production environment.
• Following verbal and written guidance, including instructions from work orders using independent judgement based on established procedures.
• Demonstrating a high-level performance of working in a fast-paced environment.
• Learning agility possesses good problem-solving skills.
• Strong analytical skills.
• Proficient in Microsoft applications (Excel, Word, Outlook).
• Willing and capable of performing in a moderately flexible schedule (shift overtime or weekends during seasonal peaks and unplanned demand).
• High school diploma or equivalent.

Nice To Haves

• BA/BS/AS/AA degree in Operations Management, Supply Chain, or other technical application is a plus.

Responsibilities

• Directing the daily workflow of the operation and the adherence to process
• Effectively coordinate the varying critical deliverables throughout the day
• Balance incoming work with critical outgoing mail
• Adapting to the work and directing the team accordingly
• Clear and timely communication with senior colleagues and management
• Ensuring that the team understands the work, follows the process, and achieves production goals
• Facilitate new hire training and maintain operational SOPs for the department

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
• Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED