Production Copier Technician

Milner • Miami, FL

1d

About The Position

As a Production Copier Technician, you will serve as the subject matter expert for a specific product or product line within our portfolio of Multi-Function Printers (MFP). Your expertise will be essential in providing advanced technical support, conducting in-depth troubleshooting, and assisting both customers and internal teams with product-related inquiries. You will also play a key role in product training, development, and support, ensuring that our clients and service teams have the knowledge and tools they need to succeed.

Requirements

• High School education or equivalent; advanced technical training or certification in the specific product or related field preferred.
• Extensive experience in servicing and troubleshooting the designated product or similar devices.
• Strong understanding of network connectivity related to print and scan features.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Effective communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• General knowledge of Microsoft Suite and Fiery Systems

Nice To Haves

• Familiarity with the broader product line and related technologies.
• Experience with training and mentoring other technicians.

Responsibilities

• Serve as the primary point of contact and expert for a designated product or product line, providing specialized support and guidance.
• Diagnose and resolve complex technical issues related to the specific product, working closely with field technicians, clients, and vendors as needed.
• Conduct advanced troubleshooting and repair for the designated product, ensuring timely resolution and minimal downtime for customers.
• Collaborate with the Service Manager to develop and implement best practices for the installation, configuration, and maintenance of the product.
• Lead product training sessions for both internal teams and customers, ensuring a thorough understanding of the product's features, functionality, and troubleshooting techniques.
• Work closely with the sales team to provide technical expertise during product demonstrations, client meetings, and pre-sales consultations.
• Assist in the development of product documentation, including user manuals, troubleshooting guides, and service bulletins.
• Stay current with product updates, new features, and industry trends, continuously enhancing your knowledge and expertise.
• Provide feedback to product development teams based on customer experiences and technical challenges, helping to shape future product enhancements.
• Ensure compliance with all company policies, safety guidelines, and local regulations.
• Continuously update and expand your knowledge of the designated product through training, research, and hands-on experience.
• Develop and deliver comprehensive training programs for field technicians, ensuring they have the skills and knowledge to effectively service the product.
• Maintain detailed records of product-related service activities, including repair logs, customer interactions, and training sessions.
• Assist with the management of inventory specific to the designated product, ensuring that necessary parts and supplies are readily available.
• Provide regular reports to the Service Manager on product performance, common issues, and customer feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED