Production Services Engineer - Apple Services Engineering

Apple • Seattle, WA

1d

About The Position

As a vital member of an exceptional global team, you will play a key role in Tier 4 support, addressing technical issues for customers, internal business partners, and strategic partners. Y our responsibilities will include efficiently triaging issues, evaluating their impact, delving into server logs, replicating problems, capturing device logs, and methodically determining root causes. Collaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues, you'll communicate updates and estimated time of resolution to a broad audience, including senior leadership. In addition to driving issue resolutions, you will contribute to the enhancement of operational efficiency . This involves developing exceptional tools, documentation, and refining processes to elevate the quality and speed of issue handling. Furthermore, your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.

Requirements

• Bachelor's degree in Computer Science, Informatics, Information Technology , or a related field, or an equivalent combination of education and experience
• 3+ years of experience
• Experience in one or more of the following: scripting languages, such as Python, server-side programming languages, such as Java, web development technologies, such as React.
• Proven track record in solving problems within complex distributed applications
• Demonstrated expertise in analyzing client and server-side logs
• Strong knowledge of SQL, relational database systems, and/or distributed SQL query engine (such as Oracle and Trino)

Nice To Haves

• Experience with log analysis tools, such as Splunk, is a huge plus
• High logical and critical thinking skills

Responsibilities

• Addressing technical issues for customers, internal business partners, and strategic partners.
• Efficiently triaging issues and evaluating their impact.
• Delving into server logs, replicating problems, and capturing device logs.
• Methodically determining root causes.
• Collaborating with diverse engineering teams to prioritize and resolve issues.
• Acting as the problem manager for top issues, communicating updates and estimated time of resolution to a broad audience, including senior leadership.
• Developing exceptional tools and documentation.
• Refining processes to elevate the quality and speed of issue handling.
• Participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees