Production Support Analyst

mthree•New York, NY

4d•$85,000 - $120,000

About The Position

Looking for local candidates Want to work in technology in the financial industry? We are looking for a Production Support Analyst to join our client's team in NYC. We are looking for someone with excellent written and verbal communication skills, energetic, good follow-up that has a curious nature that drives them to solve problems. Ability to work in a fast paced and high demand environment. Financial background is desired. About mthree: Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide. Core Services: Consulting and Advisory Managed Services Alumni Graduate Program Alumni Pro Program We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas. Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations. At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The base pay rate for this position is $85,000- $120,000 USD. This pay rate represents mthree's good faith and reasonable estimate of the base pay for this role at the time of posting and based on the locations listed in the job advertisement. It is anticipated that qualified candidates selected for a placement will receive this pay rate as a starting salary once onsite with the mthree client, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.

Requirements

Hands on experience with UNIX, SQL to assist with troubleshooting
Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
Excellent analytical and communication skills
Ability to prioritize and willingness to take ownership
Problem solving mindset and solution enabler
Great Problem trouble shooting skills
Familiar with Financial Products like Equity and Fixed Income, Securities, different type of risks in an investment bank, Trade flow

Nice To Haves

Financial background is desired.

Responsibilities

Respond to internal users and external client issues, escalate issues and own until resolution is provided
Join calls with external clients to provide technical information relating to file delivery, encryption set-up, entitlement needs, etc.
Monitor, resolve system errors, disruptions. Document resolution. Liaise with upstream data providers to resolve issues. Respond to and solve inquiries and operations requested by users.
Document, Review, handling and resolution steps for support scenarios.
Ability to troubleshoot issues across the multiple teams and applications
Participate in outage calls and communicate impact to internal users, external clients and Sr Mgmt
You will identify and drive opportunities to improve user and client self-service.
Participate in on-call rotation and periodic conference calls with other specialists from other time zones.

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