Production Support Engineer

Live Oak Bank

12d•$70,000 - $110,000

About The Position

About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. How This Role Impacts Live Oak and its People The Production Engineering role will provide technical expertise and guidance on triaging and troubleshooting production issues for the Bank’s internal and vendor development projects. What You’ll Do at Live Oak You'll play a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate Regularly consume resources pertaining to the banking industry and Live Oak's business Champion and support improvements to processes, tools, and practices utilized by your team Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools creating dashboards, alerting, and reports Strong verbal and written communication and problem-solving skills Strong technical documentation capabilities and focus on detail Experience with Linux/Unix, disaster recovery, and failover processes is desired Possesses strong analytical, problem-solving skills and exhibits strong leadership skills Experience with Co-ordination between upstream applications to resolve incidents Grasp innovative technologies and can adapt to rapid shifts in priorities Applied AWS/Cloud experience preferred Applied DevOps experience Experience with Terraform, AWS, Git, and Python is a plus Experience with Gitlab Correlate environment conditions and metrics to application events Experience debugging problems in a distributed system Experience with Salesforce, Genesys, or Telephony is a plus Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Requirements

3+ years working on a production support team or equivalent experience
3+ years' experience working with enterprise-scale platforms and architectures
2+ years' experience supporting and troubleshooting in AWS production environments
Experience with ticket tracking systems, like ServiceNow, Salesforce, ZenDesk and/or Jira
Excellent written and verbal communication skills
Hands on experience with monitoring tools like Cloudwatch, AppDynamics, Splunk, Grafana, Prometheus, Datadog or similar monitoring tools
Strong verbal and written communication and problem-solving skills
Strong technical documentation capabilities and focus on detail
Experience with Linux/Unix, disaster recovery, and failover processes is desired
Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
Grasp innovative technologies and can adapt to rapid shifts in priorities
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Nice To Haves

Experience with Salesforce, Genesys, or Telephony is a plus
Applied AWS/Cloud experience preferred
Applied DevOps experience
Experience with Terraform, AWS, Git, and Python is a plus
Experience with Gitlab
Experience debugging problems in a distributed system
Knowledge or experience working with tools to diagnose issues
Experienced working on issues that require financial & technical knowledge and skills

Responsibilities

Ensuring critical issues are being resolved in a timely manner
Regularly consume resources pertaining to the banking industry and Live Oak's business
Champion and support improvements to processes, tools, and practices utilized by your team
Creating dashboards, alerting, and reports
Co-ordination between upstream applications to resolve incidents
Correlate environment conditions and metrics to application events

Benefits

For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.
We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability.
Equal access to programs, service and employment is available to all persons.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank.
EEO is the Law
More than just a job, a career at Live Oak is an opportunity to mold the future of the banking industry.
Live Oak Bank would not be the top SBA 7(a) and USDA lender in the country without our people.
We focus on hiring folks who are dedicated to living our values, every single day.
Together, we’re on a mission to be America’s small business bank.
At Live Oak we never lose sight of focusing on the wellbeing of our folks.
We believe our employees are the heart of our company and drive our commitment to our customers.
As part of the Live Oak team, you’ll have the chance to shape the next chapter of banking while supporting the backbone of our nation – small businesses.