Production Support Specialist [Full Time]

Bread Alone Bakery•Lake Katrine, NY

12d•$20 - $40

About The Position

The Production Support Specialist supports the execution of production by coordinating schedules, tracking performance, and ensuring established procedures are followed. The role focuses on preparing, organizing, and communicating information that supports shift execution. Acting as a bridge between production teams and management, the Production Support Specialist facilitates alignment, information flow, and follow-up, helping maintain safe, efficient, and compliant operations while enabling the Production Manager to remain focused on shift oversight, decision-making, and continuous improvement.

Requirements

High School Diploma or GED required; Associate’s or Bachelor’s degree in Operations Management, Food Science, or Business Administration preferred.
Minimum 2–3 years of production/operational experience in a food manufacturing, CPG, or high-volume production environment.
Prior experience with people scheduling, rostering, or workforce planning.
Demonstrated experience in a leadership or "lead" capacity (e.g., Team Lead, Shift Supervisor).
Proficiency with digital scheduling platforms (e.g., Paylocity, UKG, ADP) is essential.
Intermediate to advanced proficiency with Microsoft Office and Google Workspace, including Excel / Google Sheets (formulas, pivot tables, lookups), Word / Docs, and PowerPoint / Slides. Tool used to track production metrics, document standard work operating procedures, and communicate operational updates.
Working knowledge of GMPs (Good Manufacturing Practices), HACCP, and OSHA safety standards.
Ability to translate complex production data into clear, actionable daily reports for leadership.
Clear written and verbal communication skills
Commitment to teamwork, respect, and continuous improvement.
Bilingual (English/Spanish) is highly preferred to support effective communication across all production shifts.
Comfortable working in a fast-paced, hands-on production environment
Standard working hours: 40 hours per week with a dynamic schedule based on the needs of the department and the need to collaborate with other company leaders. This includes day, evening, overnight, and weekend hours as needed
Able to stand for long periods of time while executing tasks quickly and accurately
Able to work in a physically demanding, fast-paced environment
Able to tolerate exposure to high levels of heat and cold
Able to twist and bend repeatedly for long periods of time
Able to pull, push, move, and lift to waist level
Able to carry awkward and shifting weights up to 50 pounds in a safe and controlled manner
Able to work with, handle, operate, and control hot equipment and products in a safe manner according to Bread Alone guidelines
Respect for and comfort with a diverse and inclusive workplace
Able and willing to use personal protective equipment (PPE) and assigned uniform as required per company policy
Able to gain proficiency in operating and instructing on the proper use of all systems (physical and technological) in use in your department
The Bakery is open 365 days a year, and team members must be willing to work consistently throughout the year, which includes holidays and weekends

Nice To Haves

HACCP Training or ServSafe Manager certification is a plus.
Bilingual (English/Spanish) is highly preferred to support effective communication across all production shifts.

Responsibilities

Maintain accurate people planning in the HR scheduling platform, ensuring schedules are posted at least 2 weeks in advance.
Anticipate and resolve staffing gaps or call-outs promptly, coordinating with Production Managers to maintain continuous operations.
Supervisor Backup: Act as a hands-on backup to fill Supervisor staffing gaps on a case-by-case basis to ensure floor leadership and production continuity.
Assist in the maintenance of key production metrics (output, waste, labor hours, downtime, efficiency).
Prepare daily and weekly production summaries for the Production leadership team.
Support root-cause analysis for operational errors, waste, or deviations.
Help maintain visual management boards and performance dashboards.
Monitor accurate completion of production paperwork. File records.
Support adherence to food safety, quality, and GMP requirements on the production floor
Support the verification that process SOPs and sanitation standards are followed.
Assist with internal audits, inspections, and corrective action follow-up
Escalate food safety or quality risks immediately
Act as a point of contact for production team questions and issues
Support onboarding and training of new production employees
Reinforce expectations around attendance, safety, and standard work
Model professional, respectful communication and teamwork
Support improvement initiatives related to efficiency and waste reduction.
Help test, document, and roll out process improvements
Participate in cross-functional projects as assigned
Willing to strictly adhere to and enforce all Good Manufacturing Practices (GMPs), including professional standards for personal attire, hygiene, and accessories.
Willing to follow all safety guidelines set out by Bread Alone
Willing to take responsibility for your own and others' safety by strictly enforcing all safety rules and regulations, and taking steps to mitigate any unsafe conditions or practices, enlisting the help of others as needed