Products Analyst, Lead

Orlando Health•Orlando, FL

20h

About The Position

The Products Analyst, Lead applies advanced knowledge of healthcare operations and information technology principles to design information systemproductsthat are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Responsibilities include: collecting and analyzing information from system users, business analysts, and business or clinical architects, to formulate the scope and objectives of the system; preparing flow charts, models, and procedures and conducting feasibility studies to design possible system solutions; leading efforts to estimate the costs of system solutions and prepare project plans to provide input into decisions about prioritizing projects and allocating IT resources; and preparing and maintaining technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system. The Products Analyst, Lead is a product specialist, demonstrating advanced competency, knowledge, skills, and abilities in product and system configuration and support.

Requirements

Bachelor's degree in computer science, system analysis, or a related study. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section). High School Diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).
A minimum of five (5) years of experience in at least two IT solution development disciplines, including technical architecture, network management, application management, middleware, database management, product management, or operations.
Role may also require specific experience with solutions and products (Laboratory, Imaging, Supply Chain, Revenue Cycle, Allied Health, and other healthcare related disciplines).
Advanced knowledge of common components of an enterprise technical architecture.
Advanced understanding of application management methodologies, infrastructure, and network architecture.

Nice To Haves

Industry Certification in relevant field preferred.

Responsibilities

Leads product-specific content configuration for growth projects and new entity integration initiatives.
Leads and facilitates meetings to review end-user performance, track and trend issues, address workflow problems, assess system capabilities, monitor feedback, and identify potential system enhancement needs.
Leads efforts to understand product capabilities (future and current state) and determines product or system design and change requirements to help drive the business or clinical unit’s targeted outcomes.
Leadsthe implementation of a product solution or solutions within a group of specific clinical or business applications or technologies based on enterprise business strategy, business capabilities, and business requirements.
Manages the architecture for a scope of products, working closely with business and clinical architects who manage and design architecture for a single project or initiative.
Provides consulting support to business or clinical architects within projects to ensure the project is aligned with the overall enterprise architecture.
Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
Utilizes understanding of technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
Advocates and augments the principles of information technology strategies.
Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies and recommends solutions for improvement (systems of record, differentiation and innovation).
Educates others on the product industry, competitors, and market trends, and determines their potential impact on the solution.
Applies principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's futurestate architecture vision.
Assists with developing and understanding the product roadmap for the evolution of the enterprise application portfolio from current to future state (as defined by the solutions architecture).
Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
Consults with application and infrastructure development projects to fit systems or infrastructure to architecture and identifies when it is necessary to modify projects to accommodate the solutions architecture.
Identifies the business or clinical unit impact (for example, on skills, processes, structures or culture) and the financial impact of the solutions architecture.
Documents all solution design and analysis work.
Works closely with program/project managers to ensure execution aligns with what is promised.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Provides expertise within the organization and has the required in-depth knowledge and/or breadth of expertise in products, along with a broad knowledge of products within the organization.
Solves unique problems that have a broad impact on the associated business functions and requires conceptual and innovative thinking to develop solutions.
Contributes to the development of functional strategy within the products scope.
Anticipates business and regulatory issues and recommends product, process, or service improvements.
Leads projects with notable risk and complexity; develops the strategy for project execution.
Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view.
Contributes to the direction and resource allocation for programs, projects, or services while working within general functional policies and industry guidelines.
Provides Level 2 / Level 3 support on assigned products or product suite.
Participates in On-Call support rotation.