Program Advisor - (Bilingual)

Fountain Life • Naples, FL

5d

About The Position

What You Will Do
Business Development

Identify and qualify inbound leads, as well as engage in outbound prospecting activities.
Drive confidence through digital, voice, and video interactions positioning Fountain Life brand and services.
Promote longevity services, provide education, and establish relationships to facilitate member onboarding.
Actively listen to prospects to tailor solutions to their specific health needs and goals.
Follow up with prospects at various stages in the sales cycle to nurture and maintain engagement.
Document activity in CRM software for full visibility with internal and external team members.

Member Experience

Guide the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
Develop and maintain strong relationships with potential and current members, fostering trust and credibility.
Provide exceptional customer service by promptly responding to inquiries, delivering accurate information, and personalized touches.

Collaboration

Collaborate with team members and leadership to optimize efficiency in lead outreach and relations.
Coordinate with the marketing team to align messaging, campaigns, and lead generation efforts.
Provide feedback on customer requests and preferences.
Communicate with the Fountain Life operations team, to ensure a seamless member-experience.

Responsibilities

• Identify and qualify inbound leads, as well as engage in outbound prospecting activities.
• Drive confidence through digital, voice, and video interactions positioning Fountain Life brand and services.
• Promote longevity services, provide education, and establish relationships to facilitate member onboarding.
• Actively listen to prospects to tailor solutions to their specific health needs and goals.
• Follow up with prospects at various stages in the sales cycle to nurture and maintain engagement.
• Document activity in CRM software for full visibility with internal and external team members.
• Guide the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
• Develop and maintain strong relationships with potential and current members, fostering trust and credibility.
• Provide exceptional customer service by promptly responding to inquiries, delivering accurate information, and personalized touches.
• Collaborate with team members and leadership to optimize efficiency in lead outreach and relations.
• Coordinate with the marketing team to align messaging, campaigns, and lead generation efforts.
• Provide feedback on customer requests and preferences.
• Communicate with the Fountain Life operations team, to ensure a seamless member-experience.

Benefits

• Competitive base salary commensurate with experience
• Comprehensive health, dental, and vision benefits — because we mean it when we say we care about your wellbeing
• Generous PTO and company holidays — we believe rest is part of performance
• 401(k)
• A front-row seat at one of the most exciting companies in preventive health — your work here matters
• A culture that values builders, doers, and people who take ownership

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed