Program Analyst, Senior – Technical Field Service Operations

Peraton•Bethesda, MD

About The Position

We are seeking a Senior Program Analyst / Technical Project Manager to lead and oversee technical field service operations supporting equipment installation, maintenance, system cutovers, and legacy system disposition. This role directs teams of field technicians while ensuring high-quality, efficient, and safe service delivery across operational sites. The position also advises and supports the Program Manager by ensuring proper planning and execution of site surveys, site preparation, installations, cutover activities, and equipment transition efforts. Key Responsibilities Field Operations Leadership Lead and supervise teams of field technicians performing: Equipment installation System repairs and maintenance Site upgrades and technical service activities Direct workforce planning and technician scheduling Monitor field performance, productivity, and KPIs Deployment & Site Support Support planning and execution of: Site surveys Site preparation activities System installations System cutovers Legacy equipment disposition Ensure field work aligns with program schedules and customer requirements Technical Oversight Serve as the escalation point for complex technical issues Ensure troubleshooting and problem resolution are handled effectively Support training and technical development of field personnel Operational Management Manage scheduling, logistics coordination, and inventory/asset tracking Oversee service quality and ensure work meets technical and safety standards Ensure compliance with safety policies and regulatory requirements Identify and implement process improvements to enhance operational efficiency Customer & Stakeholder Coordination Maintain strong customer relationships and ensure service satisfaction Coordinate with program teams, logistics, and technical stakeholders Provide status updates and operational reporting to leadership

Requirements

Must have the ability to obtain a Public Trust clearance.
Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D., 16 years in lieu of degree
Experience managing technical field service operations
Background in overseeing installation, repair, and maintenance of technical equipment or systems
Experience leading teams of technicians in field environments
Familiarity with system deployments, site readiness, and cutover activities
Experience managing technical escalations and troubleshooting efforts
Knowledge of inventory and asset management processes
Strong leadership and team supervision experience
Excellent organizational and time-management skills
Ability to manage multiple priorities in fast-paced environments
Strong problem-solving and decision-making abilities
Effective cross-functional coordination skills
Strong written and verbal communication skills
Customer-focused mindset

Responsibilities

Lead and supervise teams of field technicians performing equipment installation, system repairs and maintenance, and site upgrades and technical service activities.
Direct workforce planning and technician scheduling
Monitor field performance, productivity, and KPIs
Support planning and execution of site surveys, site preparation activities, system installations, system cutovers, and legacy equipment disposition.
Ensure field work aligns with program schedules and customer requirements
Serve as the escalation point for complex technical issues
Ensure troubleshooting and problem resolution are handled effectively
Support training and technical development of field personnel
Manage scheduling, logistics coordination, and inventory/asset tracking
Oversee service quality and ensure work meets technical and safety standards
Ensure compliance with safety policies and regulatory requirements
Identify and implement process improvements to enhance operational efficiency
Maintain strong customer relationships and ensure service satisfaction
Coordinate with program teams, logistics, and technical stakeholders
Provide status updates and operational reporting to leadership