Program and Database Integration Specialist

Ford • Marshall, MI

17h

About The Position

Alarm monitoring and response: Monitor incoming system/device alarms and events; take appropriate action according to established procedures and escalation paths. Document alarms, actions taken, and outcomes to support continuous improvement and compliance needs. Provide first-level troubleshooting for: Assist security operations with credential production and issuance using ID Producer and Wavelynx badge technology, ensuring quality and adherence to policy. Audit, add, modify, and remove system users/operators based on approved requests and least-privilege principles. Audit, add, modify, and remove field devices and related records; maintain accurate inventories and naming/labeling conventions. Perform routine checks to ensure system records match installed hardware and approved access authorizations. Provide backup support for Application Administrator tasks during absences/high volume periods, as assigned. Participate in an on-call rotation as required to support critical security system operations (if applicable). Troubleshooting and Operational Execution: Working knowledge of TCP/IP networking and common dependencies (DNS, DHCP, VLANs, firewall rules, ports/services). Established and active employee resource groups Some college or equivalent combination of relevant education and experience. 1-2+ years of experience in physical security systems support, badging operations, access control administration, help desk, or IT support. Working knowledge of Windows operating systems and basic networking fundamentals (IP addressing, basic connectivity troubleshooting). Ability to follow established procedures, document work clearly, and prioritize tasks in a fast-paced operational environment. Strong customer service skills and the ability to communicate clearly with technical and non-technical partners. Physical Security Technology: Familiarity with enterprise physical security systems and concepts across: Electronic access control (Feenics) Video surveillance (Hanwha) Perimeter intrusion detection (Senstar) Credentialing/badge reader ecosystems (Wavelynx) Biometrics (SAFR) Badge production workflows (ID Producer) and badge printers (DASCOM) Understanding of how alarms/events flow from field devices through servers/applications to operators and monitoring processes. Ability to interpret logs/events and translate findings into actionable remediation steps. Experience supporting Windows-based environments, including permissions, services, drivers, and basic client/server connectivity checks. Ability to create and maintain runbooks, SOPs, device naming standards, commissioning checklists, and troubleshooting guides. Experience building and improving request/intake workflows using SharePoint and/or SmartSheet (forms, approvals, tracking, metrics). Customer service mindset with calm, clear communication during incidents. Strong prioritization and time management in an operational environment. High integrity and discretion when handling sensitive security information.

Requirements

• Working knowledge of TCP/IP networking and common dependencies (DNS, DHCP, VLANs, firewall rules, ports/services).
• Some college or equivalent combination of relevant education and experience.
• 1-2+ years of experience in physical security systems support, badging operations, access control administration, help desk, or IT support.
• Working knowledge of Windows operating systems and basic networking fundamentals (IP addressing, basic connectivity troubleshooting).
• Ability to follow established procedures, document work clearly, and prioritize tasks in a fast-paced operational environment.
• Strong customer service skills and the ability to communicate clearly with technical and non-technical partners.
• Familiarity with enterprise physical security systems and concepts across: Electronic access control (Feenics) Video surveillance (Hanwha) Perimeter intrusion detection (Senstar) Credentialing/badge reader ecosystems (Wavelynx) Biometrics (SAFR) Badge production workflows (ID Producer) and badge printers (DASCOM)
• Understanding of how alarms/events flow from field devices through servers/applications to operators and monitoring processes.
• Ability to interpret logs/events and translate findings into actionable remediation steps.
• Experience supporting Windows-based environments, including permissions, services, drivers, and basic client/server connectivity checks.
• Ability to create and maintain runbooks, SOPs, device naming standards, commissioning checklists, and troubleshooting guides.
• Experience building and improving request/intake workflows using SharePoint and/or SmartSheet (forms, approvals, tracking, metrics).
• Customer service mindset with calm, clear communication during incidents.
• Strong prioritization and time management in an operational environment.
• High integrity and discretion when handling sensitive security information.

Nice To Haves

• Established and active employee resource groups

Responsibilities

• Monitor incoming system/device alarms and events; take appropriate action according to established procedures and escalation paths.
• Document alarms, actions taken, and outcomes to support continuous improvement and compliance needs.
• Assist security operations with credential production and issuance using ID Producer and Wavelynx badge technology, ensuring quality and adherence to policy.
• Audit, add, modify, and remove system users/operators based on approved requests and least-privilege principles.
• Audit, add, modify, and remove field devices and related records; maintain accurate inventories and naming/labeling conventions.
• Perform routine checks to ensure system records match installed hardware and approved access authorizations.
• Provide backup support for Application Administrator tasks during absences/high volume periods, as assigned.
• Participate in an on-call rotation as required to support critical security system operations (if applicable).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed