Program Assistant

The Healing Place • Wilmington, NC

21h

About The Position

The Program Assistant ensures clients are admitted to our programs and facilities by maintaining proper admitting guidelines by conducting evaluations before official admissions. The Program Assistant is responsible for documenting the potential client's needed information and qualifying them for treatment according to the standards of The Healing Place. The Program Assistant will maintain proper communication with necessary parties to orchestrate transportation arrangements and all pre-intake needs. Major Duties and Responsibilities: Assessment/Screening of potential clients, scheduling, and telehealth. Maintain Accurate documentation of all prescreens and referrals in accordance with HIPAA and agency policy Assist in scheduling and coordinating client admissions as needed to ensure a smooth intake process Maintain admissions data for tracking and relationship development purposes Provide Aftercare referrals as needed via coordination with Silver Chip group Fill out phone screening forms to ensure clients meet admission criteria. Follow completion of assessment if client fits Admit criteria. Assist and facilitate discharge support in relation to transportation coordination. Serve as secondary point of contact for the alumni coordination and engagement Assist with facilitating Silver Chip meetings and case management in collaboration with the Alumni coordinator Represent the organization at special events onsite and offsite Develop and maintain relationships with local and regional referral sources Contact in person and electronically local referral sources on a regular basis Collaborate with Development tea, to encourage alumni participation in fundraising, volunteer, and mentorship opportunities Respond to client complaints by communicating to appropriate departments. Record significant events involving client's activities to required departments. Assist program manager in the coordination of services for clients.

Requirements

• Demonstrate ability to communicate and work effectively with people of various backgrounds.
• Possess basic knowledge of HIPAA.
• Possess experience and education in drug and alcohol dependency and abuse.
• Demonstrate commitment to the philosophy of recovery and continuity of the program and consideration as well as respect of the clients.
• To excel in this position the Program Assistant should be able to demonstrate the following competencies: Problem Solving – The Admissions Coordinator will be able to identify and resolve problems in efficient and effective ways.
• Ethics – Treat clients, staff, co-workers, visitors, contractors, and guests of Sunshine Behavioral Health with respect and dignity; work ethically and uphold the values and standards or Sunshine Behavioral Health.
• Attendance, Punctuality, Reliability – Arrive on-site, on-time, as scheduled, consistently with a professional disposition. Ensure all work responsibilities are covered in the event of an absence or scheduled vacation.
• Leadership – The Admissions Coordinator should be able to lead and direct when necessary.
• Strong Character – Staying calm under pressure is essential. Having an approachable demeanor without compromising Sunshine Behavioral Health Standards of ethics and workmanship.
• Organization – Must be highly organized and efficient in managing the necessary daily client/staff demands and tasks associated with them.
• Flexibility – Openness to different and new ways of doing things ; willingness to modify one's preferred way of doing things
• Excellent communication skills.
• Ability to work well with others

Nice To Haves

• Experience and education in chemical and alcohol dependency and abuse.
• HS Diploma, some college preferred.

Responsibilities

• Assessment/Screening of potential clients, scheduling, and telehealth.
• Maintain Accurate documentation of all prescreens and referrals in accordance with HIPAA and agency policy
• Assist in scheduling and coordinating client admissions as needed to ensure a smooth intake process
• Maintain admissions data for tracking and relationship development purposes
• Provide Aftercare referrals as needed via coordination with Silver Chip group
• Fill out phone screening forms to ensure clients meet admission criteria.
• Follow completion of assessment if client fits Admit criteria.
• Assist and facilitate discharge support in relation to transportation coordination.
• Serve as secondary point of contact for the alumni coordination and engagement
• Assist with facilitating Silver Chip meetings and case management in collaboration with the Alumni coordinator
• Represent the organization at special events onsite and offsite
• Develop and maintain relationships with local and regional referral sources
• Contact in person and electronically local referral sources on a regular basis
• Collaborate with Development tea, to encourage alumni participation in fundraising, volunteer, and mentorship opportunities
• Respond to client complaints by communicating to appropriate departments.
• Record significant events involving client's activities to required departments.
• Assist program manager in the coordination of services for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED