Program Assistant

HAMILTON HEALTH CENTER INC•Harrisburg, PA

23h

About The Position

The Program Assistant provides programmatic and administrative support to the Healthy Start program. This position serves as a key point of contact for participants and visitors, coordinates referrals, assists with documentation and database management, and supports the program’s day-to-day operations. The Program Assistant ensures compliance with program guidelines, maintains accurate records, and assists with quality improvement activities under the direction of the Healthy Start Director.

Requirements

Administrative and Organizational Skills: Strong time management, organization, attention to detail, customer service, and problem-solving abilities.
Technical Skills: Proficiency in basic computer and data entry tasks with the ability to learn new databases or software.
Interpersonal Skills: Courteous, effective communicator with individuals from diverse backgrounds.
Team Player: Cooperative and dependable, fostering positive relationships with colleagues and community partners.
Education: High school diploma or equivalent required.
Driver’s License: Valid driver’s license and ability to travel throughout the service area.

Nice To Haves

Two (2) years of experience as a program assistant, administrative assistant, or equivalent role.
Knowledge of community resources in Dauphin County and surrounding areas.
Bilingual in Spanish preferred.

Responsibilities

Act as the first point of contact and greeter for all Healthy Start participants and visitors in person and via telephone.
Manage program referrals by logging all incoming referrals, verifying insurance, scheduling intakes for the Enrollment Specialist, and providing resources to ineligible referrals.
Work with case managers to upload required program documents into the database.
Coordinate the program’s partnership with Healthy Steps Diaper Bank, including submitting bi-weekly diaper orders, retrieving and distributing supplies, and monitoring compliance with order limits.
Complete required workflows in the electronic medical record for participants receiving reimbursable behavioral health services.
Monitor, maintain, and organize program supplies; ensure the front desk and lobby area remain presentable.
Assist with departmental ordering and inventory management as directed by the Director.
Support program quality improvement activities and collaboration with internal referral partners.
Participate in department meetings, events, and outreach activities.
Ensure compliance with policies, program funder requirements, and regulatory standards.
Enter all required documentation electronically into appropriate databases accurately and efficiently.
Track and complete continuing education credits as required by program regulations.