Program Assistant

KRA Corporation•Compton, CA

About The Position

While delivering innovative solutions, exceptional service, and trusted results, the Program Assistant develops and maintains control of front office reception area; greeting persons entering establishment, determine nature/purpose of visit, and direct or escort them to specific destinations. The Program Assistant coordinates schedules and provides overall administrative and program support, including receptionist duties.

Requirements

Superior communication skills — oral and written.
Strong interpersonal skills.
Strong project time management, customer service, and organizational skills
Ability to professionally adjust to unforeseen circumstances or programmatic changes.
Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
Ability to function ata high levelof discretion and confidentiality.
Must be a self-starter and committed to completingtasks in a timely manner, which may include working additional hours and / or over the weekend as needed.
Must be resourceful and able to work independently as well as in a team setting
Associate’s degree from an accredited college or university. The degree requirement may be substituted for eight (4) years of professional work experience.
Experience with data gathering and input
Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook). Ability to learn and efficiently utilize various case management software programs.

Nice To Haves

Bilingual;fluency inSpanish preferred

Responsibilities

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Type letters, memorandum,flyers,and other office correspondence.
Operate telephone switchboard to answer, screen and forward calls, providing information, takingmessages,and scheduling appointments.
Fax, copy and mail correspondence.
Manage office supply inventory and weekly staffrequests.
Maintain control of the front office reception area.
Set up orientation and workshop rooms.
Review correspondence and data received to ensure accuracy and completeness prior to reporting.
Assistwithmaintainingcustomer engagement via calls,mailings,and interoffice correspondence.
Assist with maintaining program schedule and transitional phases.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Scheduleappointments andmaintain and update appointment calendars.
Analyze data todetermineanswers to questions from customers or members of the public.Provide information about establishment such as location of other offices, employees within the organization, or services provided.
Works with a team of professionals to ensure contract goals are achieved.
Adheres to Federal, State and Contractor guidelines.
Assist in Assembly of project audits and invoices
Maintain correspondence with quality assurance, career agents to ensure data accuracy
Process all customer invoices
Perform quality assurance review of customer time and attendance
Back up to Quality Assurance Leader
Present program data to our vendors and partners
KRA representative in external meetings with the Program Monitor
Monitor and assist customers utilizing the Resource Room
Other duties as assigned.