Program/Business Process Specialist II - U.S. Citizenship Required
About The Position
ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions. Clearance Requirement: Candidates must hold and maintain an active Top Secret clearance Work Location: Washington, D.C. Work Schedule (Onsite): Five (5) days a week, onsite at the customer’s facility Position Overview: We are seeking a skilled Intermediate Program/Business Process Specialist to support a federal law enforcement customer. This position is responsible for managing the planning, coordination, and execution of key operational projects. This role supports a variety of mission-critical tasks, including project tracking, stakeholder coordination, process documentation, and internal training logistics. The Program/Business Process Specialist will maintain project transparency through trackers, ensure alignment across teams, and develop and update Standard Operating Procedures (SOPs) to support consistent execution.
Requirements
- Candidate must be a United States Citizen and present proof of Citizenship, if selected
- Bachelor’s degree
- Five (5) or more years of experience
- Experience working in collaborative sessions
- Proven experience with business process re-engineering activities
- Demonstrated ability to streamline processes, improve access to information, and eliminate process waste to improve organizational productivity and decision making
- Ability to focus on the analysis and, when needed, re-design/refine workflows and processes within an organization
- Demonstrated ability to help organizations fundamentally rethink how they do their work in order to improve customer service and cut operational costs
- Strong oral and written communication skills
Nice To Haves
- Experience with Sharepoint and PowerBI preferred
Responsibilities
- Manage projects to include the planning, coordination, and execution phases
- Oversee logistics by tracking and implementing an execution timeline of ongoing projects
- Coordinate with field offices and other headquarters divisions/entities on project logistics
- Maintain official records on project logistics
- Oversee internal training requirements, internal meeting and staffing logistics
- Create and maintain a transparent unit tracker for projects
- Create and update SOPs for all necessary programs
- Identify, create, and implement changes to enhance operational efficiencies
- Assist with a cross-section of deliverables and taskings as determined by management
- Conduct effective briefings and presentations to internal and external stakeholders, as appropriate
- Draft professional, polished, and effective written messaging to key stakeholders
- Oversee DSAC portal managing access requests, facilitating approvals, posting content, and troubleshooting user issues
- Manage Membership Operating Agreement, collecting and maintaining data
- Create voting data for voting sessions of the DSAC Member Engagement Committee (4x a year)
- Ensure resources for private sector coordinators are maintained and accessible (within SharePoint)
- Lead for Power Bl
Benefits
- health, dental, and vision insurance
- group and voluntary life insurance
- short-term and long-term disability insurance
- 401(k)-retirement plan with company matching contributions
- flexible spending accounts
- generous paid leave policy, including federal holidays
- professional development opportunities
- tuition assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
