Program Coordinator- Child Health(Temporary)

Neighborhood Healthcare•Riverside, CA

1d•$27 - $38•Onsite

About The Position

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. The Program Coordinator- Child Health will join the pediatric primary care team to provide interventions, referrals, and follow-ups for families with patients between 0-5 years old. This role will report to the project director and provide Healthy Steps services to patients, parents, and caregivers. Additionally, this role will build strong relationships with families and providers to increase the efficiency of the medical system and support team-based comprehensive care. This is a full-time temporary position, expected to last 6-7 months. Schedule: Monday-Friday, 8am-5pm. This position is onsite.

Requirements

High school diploma or GED required; Associate’s degree or higher-level education in a related field preferred.
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
One year of early childhood growth and development, parent-child relational health, infant/early childhood mental health, or family systems experience required
Two years of experience working in a healthcare setting required
Valid CA Driver’s License and proof of auto insurance required
Bilingual (English/Spanish) required
Ability to sufficiently engage members in a variety of settings (phone, in person/homes and/or care settings, such as hospitals)
Excellent oral and written communication skills.
Ability to commit to work with underserved populations in a community setting
Ability to provide support and empathy to patients
Skillful in decision-making and judgement, including knowing when to consult with the team, supervisors, and experts
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to successfully manage multiple tasks simultaneously
Ability to collect and enter data for program management, evaluation, and reporting purposes.
Excellent planning and organizational ability
Excellent teamwork and relationship building skills
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 10 lbs/weight
Ability to stand for long periods of time

Nice To Haves

Experience working in outreach and customer service within a medical office or behavioral health environments preferred

Responsibilities

Conduct consultations for needs regarding development and/or behavioral concerns such as sleep, positive parenting, picky eating, etc.
Maintains the child development support line, including responding and tracking call requests within the designated response time
Participates in reflective supervision meetings
Facilitates parent/caregiver groups to introduce program
Assists patients/parents to participate in their medical and/or behavioral healthcare by overcoming barriers to care
Deliver and assesses Modified Checklist for Autism in Toddlersâ¯(M-CHAT), Patient Health Questionnaireâ¯(PHQ9), and the Ages and Stages Questionnaires (ASQ2/3) tools recommended by the Healthy Steps program
Documents and share patient screening scores and barriers with primary care and/or behavioral health providers, including appropriate consult documentation is secured in patient medical records
Participates in Healthy Steps training
Communicates and delivers easy to read information about health and wellness, self-help materials and community-based resources
Creates and maintains community resource directory and database
Provides referrals and tracks follow-ups to help families make successful connections to key resources within the community
Reaches out to community providers to establish partnerships, including providing and receiving resources to support referrals, warm hand-offs, and ensure appropriate referral criteria
Assists providers to understand the culture, norms, beliefs, and preferences about patients and their communities by representing the community's voice
Helps create messages and materials that fit community culture and deliver messages to fit the culture of members
Participates in required community-wide early childhood and/or mental health meeting or other activities
Participates on the Healthy Steps implementation team, including attending regular team meetings
Works with the front office administrative staff to ensure the scheduling of the LCSW time is in coordination with provider visits, such as well-child visits
Engages in continuous quality improvement (CQI) initiatives to ensure the Healthy Steps model is delivered with fidelity
Collaborate with Healthy Steps implementation team to implement core components
Maintains open communication with members of the primary care team
Works with pediatric primary providers around care coordination, goal setting, coaching, and education about key aspects of a child’s development
Facilitates training to medical professionals and practice staff regarding early childhood development, early relational health/infant early childhood mental health, and trauma-informed practice
Utilizes evidence-based approaches when engaging with patients to increase their sense of control over their health, such as motivational interviewing to promote collaboration between patients and their medical/behavioral care team
Documents all patient clinical activity and care coordination in electronic health records (EHR)
Maintains database required to meet Healthy Steps fidelity metrics, including internal and external database files and EHR reports.
Collaborates with Healthy Steps implementation team to complete required annual site reporting, including analysis of external database and EHR data reports
Tracks caseload to ensure capacity to deliver the Healthy Steps services within the risk stratified service delivery model, including ensuring exit criteria is met and families/children are elevated to higher levels of care or referred to community providers, as needed
Ensures documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards