Program Coordinator I

State of North Carolina • Easton, NC

1d • $42,500 - $55,000

About The Position

Employees in this position determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action. Employees in this position determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action About the Division of Employment Security The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work. The Adjudication Unit is responsible for making initial determinations for unemployment claims. Employees in this unit gather and review claim information and use North Carolina’s Employment Security Law to make eligibility determinations regarding an individual’s separation from employment. Employees also make first-level decisions regarding an individual’s continued eligibility for benefits based on weekly filing requirements.

Requirements

• To receive credit for your work history and credentials, you must provide the information on the application form.
• Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit.
• We will not review resumes in lieu of Experience and Education listed on the application
• Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Nice To Haves

• Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.
• Strong writing skills to properly articulate all necessary findings and rationale for each determination.
• Excellent time management and organizational skills to efficiently manage and timely resolve all assigned cases.
• The ability to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production-oriented environment.

Responsibilities

• determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer
• review and evaluate claim information
• investigate conflicting information provided by applicants and employers
• ensure that all pertinent information used to evaluate the claim is documented in the case file
• apply applicable law to issue formal eligibility determinations at the end to the review
• gather and review claim information
• use North Carolina’s Employment Security Law to make eligibility determinations regarding an individual’s separation from employment
• make first-level decisions regarding an individual’s continued eligibility for benefits based on weekly filing requirements

Benefits

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level