Program Coordinator II

Rutgers University • Newark, NJ

3d

About The Position

Rutgers University-Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Program Coordinator II. Reporting to the Assistant Manager, incumbent provides administrative support to the Senior Financial Aid Officer and alpha module. Will be in daily contact with not only students and parents, but other university departments as well as external agencies such as USDE , NJ HESAA . This position is responsible for and not limited to the following: Counsels students and their parents on application procedures, availability and eligibility for all sources of financial aid funding. Assists students in establishing eligibility by reconciling problems that concern or are handled by other university departments and or/external agencies. Serves as the main point of contact between the Office of Financial Aid and the front-end One Stop Service staff and provides support for all student-facing troubleshooting and customer service. Responsible for one or more financial aid programs. Serves as primary point of contact for all professional judgment submissions and processing. Other duties as assigned. Overview The Office of Financial Aid ( OFA ) is an integral part of Rutgers University-Newark (RU-N). It’s a key partner in advancing the University’s purpose and strategic plans for access and affordability. We are committed to removing financial barriers to student enrollment and retention. To accomplish this, the Office of Financial Aid strives to balance responsible stewardship of all federal, state, private, and internal aid resources. Core services are built around a student-centered culture, working with our students and their families to seek, obtain, and make informed financial aid decisions through financial literacy and outreach. We are working to establish ourselves as a leader in financial aid services, using technology to streamline processes, maintain regulatory compliance, and promote scholarship opportunities to make higher education possible for all students. We are committed to providing exemplary service in a fair, sensitive, and confidential environment to all students, families, the University community, and the community at large, regardless of background, culture, or lifestyle. Without bias or judgment, our objective is to equitably assess federal, state, and institutional financial aid resources, scholarships, grants, loans, and employment opportunities for eligible students. We employ professional judgment and financial literacy counseling to effectively identify and address financial educational barriers.

Nice To Haves

• Two or more years of experience in student financial aid or higher education services, with knowledge of Oracle Student Financial Planning ( OSFP ), SalesForce, COD , FAFSA Partner Portal, NSLDS , NJFAMS ( HESAA ), and ImageNow.

Responsibilities

• Counsels students and their parents on application procedures, availability and eligibility for all sources of financial aid funding.
• Assists students in establishing eligibility by reconciling problems that concern or are handled by other university departments and or/external agencies.
• Serves as the main point of contact between the Office of Financial Aid and the front-end One Stop Service staff and provides support for all student-facing troubleshooting and customer service.
• Responsible for one or more financial aid programs.
• Serves as primary point of contact for all professional judgment submissions and processing.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed