Program Coordinator - Meetings & Events

JLL•Seattle, WA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position works closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices while reporting to the Assistant Program Manager. You will respond to customer requests and inquiries to ensure on-site events are executed smoothly and professionally while coordinating resources to ensure spaces are cleaned, set and ready for events. This role contributes to JLL's business objectives by providing professional service excellence in fast-paced, demanding corporate environment while being committed to event-related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to internal events and spaces, maintaining JLL's reputation for excellence in corporate real estate services through seamless event coordination and customer service. What your day-to-day will look like: Process event requests and correspond with Amazon customers while coordinating and leading planning and walkthrough meetings with customers and vendor partners Disseminate information to large audiences including alerting building occupants and vendors of event-related impacts Provide on-site coverage and troubleshooting during high impact events to ensure successful event operations Organize and compile event data metrics while creating and maintaining standardized event documents Respond to and act on customer feedback while creating and updating documents to track metrics, clarify procedures, provide information, and organize team tasks Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested Assist in planning and hosting occasional GREF-related events as needed Coordinate resources to ensure spaces are cleaned, set and ready for events Document trends while recognizing opportunities for process efficiencies and improving policies and procedures related to internal events and spaces.

Requirements

Bachelor's Degree or equivalent
4 years experience preferred with 3+ years experience in event coordination or event administrative support
Must be proficient with Microsoft Office including advanced competence with MS Word, MS Excel, MS Outlook and other requested software programs
High level of accuracy and attention to details with excellent grammar and proofreading abilities
Positive, professional, customer-service oriented personality with excellent interpersonal and communication skills
Ability to work independently at times with little direction
Ability and attentiveness to multi-task while interacting with employees, visitors and contractors with poise and diplomacy
Ability to apply principles of rational systems and deal with variety of concrete variables in situations where only limited standardization exists
Capability to interpret instructions in written, oral, diagrammatic or schedule form
Possess initiative to assume additional responsibilities while setting priorities and meeting deadlines
Ability to perform basic business math such as compute discount, interest, percentage and profit/loss
Communicate effectively both verbally and written.

Nice To Haves

3+ years experience in facilities management
Microsoft Visio or CAD experience
Excitement for helping to build and maintain event support
Experience processing event requests and corresponding with Amazon customers
Background coordinating and leading planning and walkthrough meetings with customers and vendor partners
Understanding of disseminating information to large audiences including alerting building occupants and vendors of event-related impacts
Experience providing on-site coverage and troubleshooting during high impact events to ensure successful event operations
Knowledge of organizing and compiling event data metrics while creating and maintaining standardized event documents
Background supporting and maintaining good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering.

Responsibilities

Process event requests and correspond with Amazon customers while coordinating and leading planning and walkthrough meetings with customers and vendor partners
Disseminate information to large audiences including alerting building occupants and vendors of event-related impacts
Provide on-site coverage and troubleshooting during high impact events to ensure successful event operations
Organize and compile event data metrics while creating and maintaining standardized event documents
Respond to and act on customer feedback while creating and updating documents to track metrics, clarify procedures, provide information, and organize team tasks
Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested
Assist in planning and hosting occasional GREF-related events as needed
Coordinate resources to ensure spaces are cleaned, set and ready for events
Document trends while recognizing opportunities for process efficiencies and improving policies and procedures related to internal events and spaces.