Program Coordinator, School Based Services - Frederick, MD

Sheppard Pratt

4d • $24 - $26

About The Position

This is a support staff position requiring general and specific knowledge of office procedures and related activity.  Primary focus is in operations, providing support to the Directors, as well as clinical and administrative staff as needed.  This involves extensive written and verbal communication skills.

Requirements

• Requires a high school education with three years of administrative experience. Experience in a medical office setting preferred. Bachelor’s degree is preferred.
• Intermediate computer skills and knowledge of Microsoft Office required, EMR systems a plus.
• Ability to provide and promote a positive/friendly environment while assisting clients, providers, and staff.
• Ability to ensure all tasks are completed in a timely manner with little to no supervision.
• Knowledge of and ability to perform procedures and practices required in an effectively operated office, including the ability to balance needs of clients, providers and staff.
• Ability to be pro-active in seeking solutions and to be able to work in a fast-paced environment.
• Ability to establish and maintain empowering, trusting relationships with clients and staff.
• Ability to maintain appropriate boundaries and to maintain HIPAA Privacy regulations at all times.
• Maintain operations by following and enforcing policies and procedures as well as communicating needed changes.
• Comfortable working directly with persons served, including adults, adolescents and families.
• Demonstrates a strong attention to detail.
• Ability to communicate effectively orally and in writing.
• Run data reports using Excel and Evolv.

Responsibilities

• Assist the Director(s) in their daily functions, including special projects/ requests and communications with external organizations, internal contacts, and staff.
• Work closely with management personnel to assist and ensure smooth daily operations of the clinic.  This includes client/staff issues, policy questions, planning, scheduling, office openings/closings, etc.
• Assist leadership team in providing communications to staff.
• Act as liaison to Sheppard Pratt Human Resources, Billing & Payroll, and IT departments.
• Coordinate with Information Technologies to maintain, assign, troubleshoot, and manage all IT equipment, including tablets, phones, and computers.
• Organize and set up interviews for multiple positions and assist in orienting new hires and onboarding activities.
• Serve as back up to the Administrative Manager for ordering and distributing all supplies needed.
• Coordinate and uphold multiple Outlook calendars for assurance of leadership, psychiatric provider, and administrative coverage.
• Make changes in the EMR system and data outcome systems and provide assistance with data entry.
• Assist Administrative Manager with maintaining staff spreadsheets and expense reports.
• Compiles and assists management with reporting as needed
• Maintain records and files for reference.
• Helps with coordination of internal provider clinical meetings.
• Provides direct service support to clinicians when assigned by supervisor which may include case management support and cofacilitation of services.
• Other duties as assigned.

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED