Program Coordinator Senior – Permit Technician

Arizona State University•Tempe, AZ

12d•$51,500 - $56,500•Onsite

About The Position

The Program Coordinator Senior – Permit Technician provides pivotal support for the Office of the University Architect – Development Services facilitating a range of essential functions to ensure the efficient operation and organization of the department. This position serves as a primary point of contact for vital systems in the construction permitting and inspections area. Responsibilities include independent completion of technical, administrative and clerical support tasks with limited oversight.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Must possess a valid Arizona driver's license (minimum of Class D) upon employment and maintain throughout employment.
Post-offer of employment, selected candidate must possess an acceptable driving record which is 5 or fewer points in the most recent 39-month period from date of hire.
This position is considered safety/security sensitive and will include a fingerprint check.
Employment is contingent upon successful passing of all background, including fingerprint checks
Driving Requirement: This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Evidence of: (ICC) International Code Council Certification as a Permit Technician
2+ years working in a municipal or university building department or equivalent construction industry or regulatory agency
Experience in: Reading and interpreting construction plans, site plans
Serving customers by providing one-on-one customer assistance, building relationships across organizational groups, and utilizing active listening and problem-solving skills
Managing or administering data systems or applications such as ASU Analytics, Tableau Server, Smartsheet, Adobe Sign, DocuSign, Dropbox, or any other information system.
Coordinating and maintaining system access for shared drives and other reporting applications.
Composing professional correspondence and reports
Handling multiple priority activities requiring considerable coordination and follow-through to meet requirements
Demonstrating a high level of accuracy and attention to detail
Using sound judgment to discern similarities in non-standard technical data
Using computer software; specifically with Microsoft Office applications (e.g. Word, Excel, PowerPoint, Outlook) and Google Workspace suite (e.g. Docs, Sheets, Drive, Forms)
Familiarity with GIS databases and maps
Evidence of effective communication skills

Responsibilities

Read and interpret construction plans and related documents
Manage the intake and processing of construction permit applications including performing initial quality control review for minimum submittal requirements
Use permit tracking systems to input data, monitor workflows, track projects and maintain records
Serve as a primary point of contact for customer service inquiries regarding construction permitting and inspection processes
Establish and maintain effective working relationships with internal and external organizational representatives involved in the construction permitting and inspection process
Improve processes by updating or creating new Workflows
Conduct permit system onboarding and offboarding of users and their allowed access
Maintain active professional memberships for the department and staff
Coordinate multiple tasks simultaneously and autonomously with a dynamic team of professionals
Regular review of completed tasks
Work both independently or within a complex structured team
Exercises judgment within generally designed practices and policies in selecting methods and techniques for obtaining solutions
Use ability to clearly communicate to perform essential functions
Perform other related duties as assigned
May train staff and/or provide oversight support for student workers
Maintain and update document-tracking systems using an internal database
Create and update record keeping systems, databases, and spreadsheets
Assist with various reporting and metrics
Prepare, and keep current, departmental desktop manuals
Handle multiple priority activities requiring considerable coordination and follow-through to meet requirements
Provide support to team members as needed to ensure continual efficient operations of the department are met

Benefits

Flexible work schedules
22 days of accrued vacation leave, 12 days of accrued sick leave and 10 paid holidays annually for all staff.
Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
12 weeks of paid parental leave following the birth or adoption of a child
Affordable benefits package including dental, vision, and life insurance benefits.
Retirement program designed to promote long-term savings and provide income upon retirement which includes Arizona State Retirement System (ASRS)
Paid time for volunteer and professional development
Wellness program for preventative health education and screenings
Disability and leave program for income protection
Free and confidential Employee Assistance services, helping to manage personal difficulties or life challenges
ASU Discounts to sports/events along with discounts with ASU partnerships