Administrative Clerk

SEDAA • Oakland, CA

5h • $37,000 - $44,000 • Hybrid

About The Position

LOOKING FOR CANDIDATES LOCAL TO WORK LOCATION- BAY AREA.
ROLE WILL BE REQUIRED 90% ON-SITE AT OAKLAND OFFICE. IF PERSONAL CELL PHONE IS USED WITH MANAGER PRIOR APPROVAL CAN SUBMIT A PRE-DETERMINED AMOUNT TO EXPENSE. OTHERWISE MS TEAMS TO BE USED.
Department Overview
The Organizational Culture team drives Client's Coworker at the Heart (CATH) strategy—enabling enterprise-wide cultural transformation through systems, behaviors, and programs that support a safe, connected, and people centered work environment.
The team advances culture through initiatives that:
Strengthen leadership and team effectiveness
Connect customer and coworker experience (CX²)
Improve enterprise listening and insight systems
Deliver high quality learning, engagement, and performance programs
Support leadership behaviors that reinforce PG&E’s values and purpose
The Breakthrough program is a flagship executive leadership and enterprise transformation initiative that delivers individual, team, and organizational breakthroughs through application of the principles of Breakthrough.
Position Summary
The Breakthrough Experience & Operations Specialist serves as the administrative, logistical, and communications backbone of client's Breakthrough program. This role manages day to day program operations—including scheduling, inbox management, documentation, data tracking, and coworker experience—while supporting storytelling, recognition, SharePoint/intranet content, and process improvements. Over time, the Specialist evolves into a trusted operational partner who anticipates needs, drives efficiencies, and enhances program visibility, sustainability, and enterprise impact.

Requirements

• Associate or Bachelor’s degree in Business, Communications, HR, or related field
• 3+ years of experience in program coordination, communications, or business operations
• Strong organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office 365 and collaborative platforms (e.g., SharePoint, Teams, Diagnostic Surveys)

Nice To Haves

• Familiarity with employee experience or leadership development programs
• Experience supporting enterprise-wide initiatives
• Ability to manage multiple priorities in a fast-paced environment
• Understanding of storytelling or internal comms best practices

Responsibilities

• Manage end‑to‑end administrative operations for Breakthrough programs, including scheduling, debrief coordination, inbox management, logistics, and participant requirements.
• Maintain program documentation, templates, communications standards, SharePoint sites, and intranet content.
• Draft and distribute program communications, updates, and recognition content; support enterprise storytelling and visibility efforts.
• Track attendance, survey data, qualitative insights, and other program metrics; upload and maintain data in Excel and Power BI.
• Provide insights and basic analysis to support reporting, leadership storytelling, and operational decision‑making.
• Support vendor coordination, routine reporting processes, and basic budget tracking.
• Identify and implement process improvements to optimize scheduling, documentation, inbox standards, and workflow efficiency.
• Contribute to long‑term program evolution by refining SOPs, improving knowledge management systems, and supporting planning discussions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree