Program Director

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

11d•$95,000 - $95,000•Onsite

About The Position

The Program Director oversees the management and operations of the facility to ensure residents receive proper and appropriate services that promotes independence, self-sufficiency, and stabilization in a safe, healthy, and culturally sensitive residential environment; and staff are sufficiently equipped and resourced in a safe and healthy work environment. The Director ensures the facility structure, building conditions and maintenance practices are compliant with all applicable building and housing code and is monitored by 24/7 security; adequate staffing in accordance with DHS and OTDA regulations; and all required documentation and reporting are submitted correctly and on schedule to CHI, government agencies, funders, and other oversite agencies.

Requirements

Master’s Degree in Social Work or similar field required.
Five years experience with 2 years supervisory in client services and program administration.
In lieu of a Masters degree a candidate must have a Bachelors degree in human services in addition to 7 years of experience in social services with 3 years supervisory in client services and program administration.
Professional and impeccable verbal and written communication skills.
Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
Professional and expert competency in MS Word, Excel, Outlook, and the internet.
Ability to develop and manage program budgets.
Ability to make unit visits (walk distances, climb stairs, etc.)
Ability to prioritize, make appropriate decisions and judgment calls
Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience managing and developing complex programs, and performance management and improvement.
Extensive experience with contract administration and compliance management.
Strong negotiation and collaboration skills with government entities, funders, community leaders, and businesses.
Ability to build and sustain partnerships with external service providers and community-based organizations.

Nice To Haves

Experience with immigrants and immigration issues prioritized.
Spanish proficiency prioritized.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.

Responsibilities

RESIDENTIAL SERVICES Ensure residents receive quality and appropriate services per organizational principles and program requirements.
Ensure Social Service unit executes residential services properly and on schedule including intakes and assessments, room inspections, case management sessions, service coordination and advocacy, workshop facilitation, and discharge planning.
Ensure direct and coordinated residential services comprehensively address health and nutrition, mental health, and citizenship, legal, education and vocation, employment and income, English language acquisition, cultural adaptation, trauma recovery, and other human issues and social needs.
Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support and direct services.
PROGRAM MANAGEMENT Ensure compliance with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules, and regulations.
Ensure program and contractual deliverables are met.
Evaluate program performance and productivity outcomes and develop enhancement strategies for underperforming areas.
Ensure CHI program KPIs are aligned with metrics and deliverables.
Update and maintain Policy and Procedure manuals in compliance with DHS shelter operations guidance and CHI policies.
Disseminate and enforce policies and procedures to all site staff.
Assist with procurement and contract administration activities by ensuring accurate scopes of work and program deliverables for the site.
Ensure proper and timely follow-up for Priority 1 and 2 incidents with clients, and timely reporting to DHS and CHI.
Ensure staff are properly trained and certified per OTDA and DHS rules, including one-time and recurring trainings and certifications.
Ensure site staff adheres to CHI code of conduct and abide by contractual, city, state, and federal rules and regulations.
FACILITIES MANAGEMENT Ensure facility is code compliant with HPD, DOB, DHS, DOHMH, and OTDA.
Ensure facility is staffed per OTDA and DHS rules, including 24/7 on-site security.
Ensure a safe, clean, and healthy residential environment for residents; and a safe, clean, and productive environment for staff.
Ensure facility maintenance practices meets COVID standards and are consistent with OTDA, DHS, DOHMH, and US OMH guidelines.
Ensure facility is sufficiently equipped, stocked, and staffed for daily meals, daily cleaning, weekly towel and linen services, and issuance of DHS care kits upon request.
Ensure transportation services for residents are always available for housing and medical appointments and emergency situations through MTA MetroCard or car service.
SUPERVISION and GENERAL DUTIES Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.
Document interactions and communications with and on behalf of residents in CARES and AWARDS.
Perform other duties as assigned by the VP of Housing, Chief Housing Officer or Chief Executive Officer.