Program Engagement Specialist

Insightec•Miami, FL

13h•Hybrid

About The Position

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery. Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation. Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare, is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment. Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo and Europe, we offer in each region competitive perks and benefits. Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today. The Program Engagement Specialist is a key liaison between prospective patients, healthcare providers, and treatment centers, ensuring a high-touch, seamless experience throughout the treatment journey. This hybrid role integrates program coordination, operational best practices, and prospective patient engagement, requiring a deep understanding of healthcare workflows and patient navigation. This position plays a crucial role in: Working with prospective patients through a complex treatment decision process, from initial inquiry through scheduling, treatment, and post-care follow-up. Assist in coaching launch manager, clinical account managers, and market development managers on best practices to optimize program operations, ensuring smooth patient onboarding and workflow efficiency. Serving as one of the key strategic partners to treatment centers, providing insights into barriers, operational bottlenecks, and patient engagement trends. Collaborating across internal teams—including Global Marketing, Market Development, and Clinical Sales—to enhance prospective patient engagement strategies, address operational concerns, and improve prospective patient experience. This is not a quota-carrying sales role, but annual bonuses based on company-wide or Commercial team objectives may be awarded. Experience Level: This is an intermediate to senior-level role for professionals with experience in healthcare coordination, patient engagement, and program operations. The role has the potential for up to 20% travel if necessary. Requires a strong understanding of healthcare terminology, hospital operations, and sales principles related to patient engagement. Conducts increasingly complex assignments under moderate supervision, with some latitude for independent judgment. Typically requires a bachelor’s degree (or international equivalent) and 2+ years of relevant experience.

Requirements

Experience in inside sales, healthcare coordination, program development, or patient advocacy.
Strong communication and active listening skills, with the ability to follow structured scripts while personalizing interactions.
Familiarity with hospital workflows, physician engagement, and healthcare operational challenges.
Ability to coach various individuals on best practices for optimizing patient engagement.
Experience with CRM systems and patient management tools preferred.
Self-motivated and results-driven, with the ability to meet or exceed engagement, program effectiveness, and targets.
Passion for healthcare education and patient empowerment, ensuring a compassionate and supportive approach in all interactions.

Responsibilities

Program Engagement & High-Touch Patient Navigation Serve as a trusted potential patient program liaison, educating individuals on treatment options with focused ultrasound, eligibility, and next steps using a structured, script-driven approach.
Proactively engage patients with education.
Work closely with launch manager, clinical account managers and market development managers to ensure seamless integration of potential patients into treatment programs.
Build rapport with internal and external customers to facilitate effective collaboration.
Actively monitor and report patient bottlenecks in the treatment process, providing actionable insights to Market Development, Sales, and Business teams.
Program Coordination & Operational Support Educate customer facing internal stakeholders on best practices for potential patient engagement and workflow optimization.
Provide ongoing optimization to enhance program efficiency and potential patient engagement.
Schedule potential patient encounters with the Connect team, ensure documentation accuracy, and facilitate smooth handoffs of appropriate knowledge between potential patients and hospital program teams.
Provide advice to other internal stakeholders on how to streamline operational processes within treatment centers, ensuring a frictionless experience for both potential patients and hospital teams.
Data Management & Follow-Up Maintain real-time documentation in CRM systems, tracking each patient’s progress through the treatment pipeline.
Conduct timely follow-ups to optimize engagement and understand roadblocks
Provide trend reporting and insights on potential patient flow, program engagement metrics, and treatment decisions, all in generalized (non-patient specific) form.
Cross-Functional Collaboration & Process Improvement Work closely with Clinical Account Managers and Marketing to refine potential patient communication strategies and improve engagement.
Provide feedback to Market Development and Sales teams to address operational challenges and refine messaging.
Assist in developing program playbooks and best practices for treatment centers to enhance efficiency.
Consultation & Program Optimization with External Customers Serve as a trusted advisor for treatment center facing teammates, ensuring they understand operational best practices for driving potential patient enrollment and program success.
Offer insights on potential patient engagement trends and process improvements, helping shape future strategies for hospital programs and outreach efforts.