Program Manager 2 - Alterations Business Sustainability- Seattle, WA

Nordstrom•Seattle, WA

About The Position

Nordstrom isn’t just another job — it’s a career. Since 1901, we’ve been a leading fashion retailer dedicated to delivering the best service, helping customers feel good and look their best. As a Program Manager within Alterations, you’ll have the opportunity to blend your passion for strategy, education and business development, to shape a highly productive experience for future Nordstrom employees. In this role, you will help design, evolve, and deliver the tools and programs needed to attract the best talent, and sustain our business long-term. A day in the life... The Alteration Business Sustainability Program Manager drives key initiatives—in partnership with both internal and external stakeholders—strengthening our talent pipeline and improving access to interested candidates across the country. This role leads the creation, maintenance, and continuous improvement of resources, tools, and processes that power critical programs. The ideal candidate is a proactive, highly organized program manager who thrives in a collaborative, cross-functional environment and brings strong communication, creative problem-solving, and content development skills.

Requirements

3-5 years in retail strategy, program management or similar business experience
Demonstrated experience supporting cross-functional programs with multiple stake-holders
Exceptional communication skills, including the ability to synthesize and simplify complex concepts, and craft clear messaging for action
Outstanding organizational and planning capabilities, including managing multiple projects with minimal oversight
Proven ability to navigate ambiguity and operate independently throughout evolving environments
Curiosity and ability to quickly learn tools and processes for various roles across the organization as well as for external partnerships
Excellent interpersonal skills – ability to build relationships, influence without authority, and the drive change in a complex environment

Nice To Haves

Proficient in Microsoft Suite, including PowerPoint, Word, Excel, Outlook and Teams
Adult Learning, Training, or Education experience
Non-profit or Charitable Giving experience

Responsibilities

Lead the Alterations Workforce Training program portfolio, partnering with Legal, HR, Finance, Marketing, and external stakeholders to deliver consistent, compliant, and impactful training initiatives.
Manage multiple project plans of varying size and complexity, ensuring all actions, milestones, and deliverables are documented, tracked, and communicated to drive program success.
Maintain and evolve the program roadmap across the business, ensuring understanding of project goals and vision, with a focus on scalability.
Support program management, including strategy, content development, delivery planning and effectiveness measurement.
Design training and communication plans and produce supporting materials, partnering closely with key stakeholders to ensure clarity, relevance, and alignment.
Partner with subject matter experts to gather insights, validate content, and cocreate tools that reflect the needs of the business.