About the position
Ascend Behavioral Health is an award-winning behavioral health program dedicated to helping youth and teens realize their potential and promise. The Ascend team provides a creative and supportive atmosphere where the values of our company are applied daily through staffs’ ideas, perspectives, experience and diverse backgrounds. The culture at Ascend creates an environment where staff can contribute to their fullest potential in order to make a positive impact on the lives of the youth and teens we serve. We invite you to come and be a part of our dynamic team! The Program Manager (PM) works collaboratively with the Clinical Director and Program Director to further develop and expand Ascends IOP & OP Therapy services within Clinical Services. The Program Manager is fully charged with the operational development, expansion and management of the IOP/OP, and will work collaboratively with a fully interdisciplinary team to ensure quality and compliance of clinical care, safety and well-being of clients/staff and setting an enriching, positive work culture. With the Clinical Director, the Program Manager ensures the program adheres to all local, state, and federal regulations, operative procedures and licensing requirements. The Program Manager in this position will collaborate with the Business Development and Admissions team to ensure effective and streamlined care of our clients. The PM will work with the Program Director & Operations to establish and maintain fiscal stability, create an infrastructure to support evidence-based practice, facilitate the use of information technology and prepare staff to continue to serve clients based on the mission and values of the company. The Program Manager will promote community partnerships.
Responsibilities
- Follows and improves standards, policies, and procedures.
- Participates in agency quality improvement activities.
- Ensures program and staff compliance with regulatory standards and community standards of care.
- Ensures coordination of services for families and multi-disciplinary team members for patients in treatment.
- Assists with the recruitment, training and qualifying of staff, contractors and others (practicum students, interns).
- Builds strong collaborative relationships with patients and referral sources, and acts as a representative of Ascend Behavioral Health in the community.
- Evaluates Joint Commission standards of practice and ensures ongoing compliance.
- Assists clinical and non-clinical staff in providing crisis-intervention.
- Oversees patients’ progress in treatment and ensures level of care is appropriate based on medical necessity.
- Oversees insurance compliance (utilization review, medical necessity criteria, clinical programing requirements).
- Consults with the Admissions Department to ensure intakes are scheduled accordingly.
- Develops weekly and monthly schedules for programming.
- Provides support on performance measurement and outcome evaluation.
- Attends and/or facilitates interdisciplinary staff meetings, case conferences, program team meetings, in-service, and other meetings when appropriate.
- Records interventions and interactions with patients.
- Assists the family in working with the clinical staff toward treatment goals.
- Conducts EMR reviews and ensures program maintains EMR compliance with HIPPA, ADA, Joint Commission and DHCS regulations.
- All other duties as assigned.
Requirements
- Prioritizes client care and maintains facility standards.
- Excellent multi-tasking & delegation skills.
- Ability to manage staff with respect to screening, assessment, individualized treatment planning, crisis intervention, group and individual counseling, case management, referral, discharge summaries, clinical documentation, and professional ethics.
- Thrives at establishing and maintaining cooperative working relationships with direct reports, supervisors, utilization reviews, managed health care clinicians, and medical and mental health professionals.
- Computer Literacy in Microsoft, spreadsheet, and email. Proficiency in EMR Software.
- Ability to positively interact and develop rapport with clients and their families.
- Skilled at developing systems and methodologies for continuous improvement of program and treatment modalities.
- Ability to evaluate and review effectiveness of program, services, and group therapy.
- Ability to maintain culture of care that is conducive for maximum benefit of both clients and staff.
- Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups into practice setting.
Nice-to-haves
- Master’s Degree in Counseling, Psychology, Social Work, or related field preferred.
- Minimum of 3 years work experience in the field of mental health.
- 2 years or more of supervisory experience required.
Benefits
- Maintain valid CPR/First Aid certification.
- Maintain valid auto insurance and driving record of 3 or fewer points.
