Program Manager, Behavioral Health
About The Position
The Program Manager, Outpatient Services (“Manager”) is a pivotal leader within Community Reach Center’s Outpatient Services Division (“Division”). Under limited supervision, the Manager oversees the development, implementation, and administration of clinical programs that utilize evidence-based and evidence-informed approaches to support individuals with behavioral health needs. This role emphasizes program development, staff growth, and strategic expansion of services to meet community needs. The Manager fosters a culture of continuous improvement, ensuring compliance with organizational goals and industry standards while advocating for client-focused care.
Requirements
- Master's degree in Psychology, Social work, Sociology, or a directly related field is required
- LPC, LP, LCSW, or LMFT licensure required
- 2+ years of direct clinical experience is required
- 2+ years clinical supervision, general performance coaching, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
- Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint
Nice To Haves
- Bilingual Spanish preferred
Responsibilities
- Program Development and Growth:
- Lead the design, implementation, and evaluation of clinical programs to address behavioral health needs effectively.
- Develop long- and short-term strategic goals for program expansion, aligning with organizational objectives.
- Collaborate with local and state policymakers, community leaders, and providers to assess community needs and introduce innovative programming.
- Monitor and adjust program models to maintain relevance and effectiveness, using data-driven approaches.
- Staff Development and Leadership:
- Train, mentor, and evaluate team members to ensure high-quality service delivery and professional growth.
- Promote a culture of continuous learning, encouraging staff to pursue opportunities for development and advancement.
- Oversee recruitment, selection, and onboarding of new team members to build a cohesive and skilled workforce.
- Provide regular coaching and feedback to staff, utilizing catalytic coaching techniques to enhance performance.
- Operational Excellence:
- Establish and monitor customer service standards to ensure a client-centered approach in all interactions.
- Ensure compliance with medical record standards, case management practices, and regulatory requirements.
- Conduct audits and quality assurance reviews to uphold organizational and industry standards.
- Maintain and manage program budgets, ensuring optimal allocation of resources.
- Direct Client Support:
- Provide consultation and direct care to clients using evidence-based best practices, as needed.
- Advocate for appropriate services and interventions to support client progress and well-being.
Benefits
- Competitive compensation
- 401K with matching
- Wellness Program
- Health Insurance Reimbursement Allocation
- Medical, dental, and vision insurance
- Internal Opportunities & Free trainings
- Shift differential pay when applicable
- Bilingual stipend pay
- 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
- Opportunity for cross-licensure sponsorship if eligible & applicable
- Excellent PTO & Paid Holiday
- Tuition Reimbursement
- Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
