Program Manager - Commercial sUAS Programs

Skydio

About The Position

Skydio is seeking a customer-facing Program Manager to lead the implementation, deployment, and operational handoff of Skydio’s UAS solutions for Commercial customers. This role sits within the Mission Success organization and is responsible for driving successful outcomes across Piloted sUAS operations, dock-based remote operations, operational readiness, and long-term customer adoption. You will own end-to-end program execution—from initial planning through deployment, operational handoff, and stabilization—working closely with customers and internal teams to stand up scalable UAS programs. This role requires comfort with technical systems, operational workflows, and ambiguity, as well as a willingness to dive into details to ensure programs are deployable, supportable, and safe. The ideal candidate has experience delivering complex, customer-facing technology programs and is comfortable operating at the intersection of hardware, software, operations, and aviation-adjacent compliance.

Requirements

Experience as a customer-facing Program Manager, Professional Services PM, or similar role delivering complex technical programs
Demonstrated ability to manage multi-phase implementations involving hardware, software, and operational processes
Strong project management fundamentals, including planning, dependency tracking, risk management, and execution tracking
Excellent written and verbal communication skills, including the ability to work directly with customer operators and internal technical teams
Experience implementing new technology programs that require operational workflows, documentation, and training
Strong analytical and problem-solving skills, with the ability to independently resolve execution issues

Nice To Haves

Experience with small Unmanned Aircraft Systems (sUAS), robotics, or aviation-adjacent platforms
Familiarity with dock-based or remote operations systems
Experience supporting or developing: SOPs for operational programs SMS-aligned processes or safety documentation Maintenance or sustainment plans for fielded systems
Experience working with agile product or engineering teams in a customer-driven environment

Responsibilities

Own planning and execution of commercial UAS deployments, including dock-based remote operations programs
Lead customer program development and handoff, ensuring operational readiness prior to steady-state operations
Manage program scope, schedule, dependencies, and risks across hardware, software, and operational workstreams
Partner with customers to define and implement: Standard Operating Procedures (SOPs) Safety Management Systems (SMS) inputs and operational controls Maintenance concepts and support plans aligned with Skydio platforms
Coordinate cross-functional execution with Mission Success, Support, Product, Engineering, and Operations teams
Translate customer operational requirements into clear execution plans and internal deliverables
Drive alignment between customer expectations and Skydio’s technical and operational capabilities
Identify risks early (technical, operational, regulatory, or logistical) and actively manage mitigation plans
Support go-to-market and commercial expansion activities as required, including pilots, early deployments, and scaled rollouts