Program Manager, Customer Experience Center Coordinator (R4702)
About The Position
Shield AI is hiring a Customer Experience Center (CEC) Coordinator to manage and orchestrate customer onsite visits for our Go-To-Market organization. This role will serve as the primary coordinator and internal liaison for all customer visits hosted in Frisco, Texas, with occasional travel (~10%) to our San Diego and Washington, DC offices. This is a highly visible role that requires exceptional organization, communication skills, and customer presence. The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AIâs professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.
Requirements
- 7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles.
- Demonstrated ability to manage multiple concurrent projects with competing priorities.
- Evidence of process development and improvement
- Strong written and verbal communication skills.
- Experience working cross-functionally in fast-paced environments.
- High attention to detail and organizational discipline.
- Strong interpersonal skills with professional customer-facing presence.
- Ability to quickly learn and translate technical or business information into structured plans.
- Proficiency with Microsoft Office, Teams, and scheduling tools.
- Ability to travel up to 10% (primarily San Diego and Washington, DC)
Nice To Haves
- Experience supporting customer engagements in defense, aerospace, or high-technology environments.
- Background in project management or event operations.
- Experience working with executive stakeholders.
- Familiarity with secure facilities or government customer visit protocols.
- Experience developing process documentation or playbooks.
Responsibilities
- aligning cross-functional stakeholders
- managing logistics
- ensuring that each visit reflects Shield AIâs professionalism, technical excellence, and mission-driven culture
- work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements
- identify and implement cross-functional process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
