Program Manager - Digital Health Services

FSAStore.com

23h•$110,000 - $140,000•Remote

About The Position

Health-E Commerce is expanding into new service offerings and operationally complex product categories. The Program Manager will support the execution of these initiatives by coordinating cross-functional workstreams, managing timelines and dependencies, and ensuring teams stay aligned from planning through launch. Additionally, this role will own a portfolio of external partnerships and vendors, ensuring strong performance, operational alignment, and successful execution across initiatives. This role combines relationship management with hands-on program execution. The ideal candidate brings structure, accountability, and strong follow-through while building productive, trust-based partner relationships.

Requirements

Minimum 5–8+ years of experience in program management, operations, partnership management, or similar roles.
Experience managing external vendors or service partners.
Strong organizational skills and ability to manage multiple parallel workstreams.
Clear communicator with strong follow-through.
Comfortable operating in fast-moving, evolving environments.
Familiarity with project management tools such as Asana, Monday, Jira, or similar.

Nice To Haves

Background in digital health, telehealth, or HealthTech is strongly preferred
Experience in digital health, telehealth, or HealthTech strongly preferred.

Responsibilities

Build and maintain detailed project plans, timelines, and dependency tracking across multiple initiatives including but not limited to new partner launches and operation initiatives.
Track milestones, manage dependencies, surface risks early, and drive follow-up to keep workstreams on schedule.
Ensure deliverables are clearly defined, documented, and completed on time.
Own day-to-day management of a defined book of business across telehealth affiliates and vendor partners.
Serve as the primary operational point of contact for existing and new partners.
Monitor performance, resolve issues, and drive continuous improvement.
Ensure partner deliverables and SLAs are met.
Support launch preparation by ensuring documentation, workflows, SOPs, and internal communications are complete.
Partner with Customer Support and Marketing to validate readiness and customer-facing experiences.
Help ensure smooth handoffs from build to launch to steady-state operations.
Coordinate day-to-day execution across Product, Engineering, Marketing, Data, Customer Support, Legal, and Compliance.
Facilitate working group meetings, document decisions, and ensure action items are followed through.
Act as the central point of coordination across teams to reduce friction and confusion.
Provide regular status updates to leadership on progress, risks, and dependencies.
Maintain clear documentation and shared workspaces to ensure transparency across teams.