Program Manager - Global Accounts

OmniOn Power•Plano, TX

About The Position

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. Job Overview We are seeking a highly motivated Program Manager to serve as the primary interface between our organization and large strategic customers. This role will ensure alignment between R&D, operations, supply chain and customer expectations across new product introductions, prototype builds, and mass production support. The ideal candidate combines strong program management and cross-functional coordination skills with the ability to understand and communicate technical concepts related to power electronics. This position will report directly to the Senior Vice President, Sales.

Requirements

Bachelor's degree in engineering, business, or related field (technical degree preferred).
Strong partner facing experience with demonstrated ability to manage large, complex customers, suppliers or programs.
Comfortable working across functional boundaries including engineers and technical teams; able to bridge business and technical conversations.
Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment
Excellent communication, organization, and problem-solving skills.
Experience using program management tools (e.g., MS Project, Smartsheet, or similar platforms).

Nice To Haves

3+ years of experience in program/project management, ideally in power electronics or a related technology field.
Experience with datacenter customers or industry
Solid understanding of product development processes, from concept through production.
Background in electronics, power systems, or manufacturing a plus.
Experience working in a matrixed, global organization

Responsibilities

Act as the focal point for all program-related matters for the assigned strategic customer.
Lead regular customer meetings and communications on program status, action items, issues, and risks.
Translate customer requirements into actionable internal plans and ensure mutual alignment.
Monitor program progress, risks, and issues, and implement corrective actions as needed.
Drive internal alignment across R&D, FAEs, Product Management, Manufacturing, Quality, and Supply Chain to support customer opportunities and program commitments.
Act as the primary commercial liaison, ensuring customer requirements, timelines, and expectations are clearly communicated to internal teams and external partners.
Support program execution by tracking customer-impacting milestones and escalating risks that could affect customer delivery or revenue.
Ensure commercial readiness during the transition from development to production, including prototype availability and early manufacturing ramp-up, in coordination with program owners.
Support ongoing production products for this customer, providing visibility to internal teams on issues, changes, or escalations.
Coordinate engineering changes, quality investigations, and customer inquiries on released products.
Track KPIs such as delivery performance, quality metrics, and response time for this customer’s product portfolio.