Program Manager I

Amazon • Austin, TX

4d

About The Position

We're seeking a dynamic Service Transition Program Manager who will be the
critical orchestrator of technology and process innovations across Worldwide
Grocery Stores. In this role, you'll drive transformative changes that reshape
how our global grocery services operate, turning complex challenges into
seamless solutions.

Your day will be a blend of strategic planning, collaborative problem-solving,
and cross-functional engagement. You'll navigate intricate technology
implementations, connect diverse teams, and translate complex technical
requirements into actionable plans that drive meaningful change.

Our Worldwide Grocery Stores Service Desk Team is a collaborative,
forward-thinking group dedicated to enhancing operational excellence. We're
committed to creating innovative solutions that support our global grocery
ecosystem, and we're looking for someone who can help us push the boundaries of
what's possible.

Requirements

• 2+ years of program or project management experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• Demonstrated ability working in an ambiguous environment
• Bachelor’s Degree
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
• • Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
• Demonstrated success in thinking strategically and executing methodically
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
• Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape

Responsibilities

• Lead comprehensive project intake and approval processes for technology implementations
• Facilitate cross-functional collaboration between project managers, technical experts, and service desk leadership
• Develop strategic improvement plans using data-driven insights and comprehensive analysis
• Create compelling business cases that quantify potential impacts and drive strategic decision-making
• Design and implement processes that enhance operational efficiency and service delivery

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level