Program Manager, Intellectual and Developmental Disabilities - Erie

Barber National Institute•Erie, PA

About The Position

OverviewThe Program Manager, ID/D Services plays a meaningful role in supporting individuals, families, and teams across our adult service lines. In this position, you’ll partner closely with the Chief of Programs by leading project and change efforts to help strengthen how we analyze, plan, communicate, and deliver high-quality services across Residential, Lifesharing, Day Programs, Employment Services, and Adult Behavioral Supports. We’re looking for someone who enjoys bringing clarity to complex work, who can connect people and processes, and who sees solutions where others might see roadblocks. If you are energized by improving systems, collaborating across teams, and helping an organization run more smoothly and consistently by managing projects through to value added completion, this could be a great fit.What You’ll BringA Result‑Driven mindset with the ability to set clear goals, follow through, and help keep others aligned and accountableStrong Insightful Decision Making, using data, context, and multiple perspectives to guide recommendationsA natural Problem Solver who can break down complex issues, identify root causes, and create practical, structured solutionsA Compassionate Influencer who builds trust, communicates with empathy, and supports an inclusive, respectful environmentHigh adaptability and Change Navigation, helping others understand the “why” behind decisions and supporting teams through transitionsClear, transparent communication – sharing expectations openly, avoiding confusion, and promoting healthy collaboration What You’ll Have Bachelor’s degree in business, public administration, operations, analytics, or a related field (Master’s or MBA preferred)At least five years of experience in project management, operations, performance improvement, or a related fieldExperience in nonprofit, healthcare, education, or human services is helpful, but not requiredValid driver’s license and ability to maintain required driving eligibilityProficiency working with data, dashboards, and commonly used business tools A Typical Day-to-Day May Include Helping turn executive priorities into clear, structured project plans with timelines, milestones, and measurable goals.Leading cross‑functional projects that improve processes, increase consistency, and support high‑quality services.Leading the Fleet Program and ensuring key partners stay aligned on planning, maintenance, safety, and compliance.Developing and maintaining performance metrics and dashboards that help leaders understand trends and make informed decisions.Gathering information, analyzing data, and presenting thoughtful recommendations to support strategic choices.Representing the Chief of Programs in select meetings to ensure priorities and expectations are clearly understood.Partnering with service line and regional leaders to strengthen alignment and reduce duplicated effort.Visiting satellite locations to support initiatives and strengthen local relationships. Perks with a Purpose Our benefits are created with YOU in mind. Healthcare Highmark Medical and Mental Health  Delta Dental and Davis Vision Coverage Health Savings Account/Flexible Spending Accounts Teladoc Virtual Health Financial Well-being 401K Retirement Plan with Employer Match On-Demand Pay Employee Referral Bonus Program Student Loan Forgiveness College Scholarship & Tuition Discounts Employee Discounts Life & Family Support  Company Paid Life Insurance Short & Long-Term Disability Insurance Employee Assistance Program Erie Campus- discounted on-site weekday childcare Employee discounts for select BNI events and services Generous Paid Time Off Seven Paid HolidaysWho is Barber National Institute?The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOEAny consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Requirements

Bachelor’s degree in business, public administration, operations, analytics, or a related field (Master’s or MBA preferred)
At least five years of experience in project management, operations, performance improvement, or a related field
Valid driver’s license and ability to maintain required driving eligibility
Proficiency working with data, dashboards, and commonly used business tools

Nice To Haves

Experience in nonprofit, healthcare, education, or human services is helpful, but not required

Responsibilities

Helping turn executive priorities into clear, structured project plans with timelines, milestones, and measurable goals.
Leading cross‑functional projects that improve processes, increase consistency, and support high‑quality services.
Leading the Fleet Program and ensuring key partners stay aligned on planning, maintenance, safety, and compliance.
Developing and maintaining performance metrics and dashboards that help leaders understand trends and make informed decisions.
Gathering information, analyzing data, and presenting thoughtful recommendations to support strategic choices.
Representing the Chief of Programs in select meetings to ensure priorities and expectations are clearly understood.
Partnering with service line and regional leaders to strengthen alignment and reduce duplicated effort.
Visiting satellite locations to support initiatives and strengthen local relationships.