Program Manager (Local Service)

Caterpillar Inc.•Mossville, IL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition The Connectivity & Service Solutions Division is seeking a program manager to drive the continued development of Local Service solutions, specifically Local Service on Cat® AirConnect (also known as Portable ET). Caterpillar and Cat® dealers provide customers with excellent technology offerings and premium service. Depending on the product configuration and service choices, Portable ET empowers them with a suite of capabilities including local wireless software updates, diagnostics, and service tests.

Requirements

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Requires a degree in an accredited Electrical or Computer Engineering or Computer Science curriculum.
Typically have 10+ years of experience in embedded software systems

Nice To Haves

Extensive experience with electronic service tool development and wireless technologies.
Working knowledge of mobile and modern web software development practices.

Responsibilities

Ensure that the team is consistently receiving feedback from leadership, the business team, and customers to prioritize new features and improvements
Negotiate team deliverable commitment versus NPI request
Build strong relationships with peers in cross-functional teams
Collaborate with NPI teams and shareholders to get Product Vision, Strategy and, Product Roadmap
Serve as liaison between NPI Technical team and Delivery teams
Work with NPI Tech lead to document features with detailed use cases, capabilities and functional requirements
Work with product architects to break high-level requirements down into clear, achievable feature that drive customer value
Apply Agile principles to slice feature for prioritizing work by value, Demonstrate feature deliverables to stakeholders
Manage product backlogs for multiple development teams
Coordinating with the businesses, sales, marketing, and platform groups to manage resources for each deliverable within the project.
Overseeing project progress and costs; communicating status with stakeholders and participating functional areas; addressing and resolving problems.
Influencing project staffing; motivating and developing project team and team members.
Communicating with customers and managing expectations; ensuring effective use of project controls and reporting mechanisms.