Program Manager, Medicare Advice & Planning - Fidelity Resume Program

reacHIRE • Jersey City, NJ

4h • Hybrid

About The Position

The Medicare Advice and Planning Program Manager will report directly to the Director of Customer Experience in Fidelity Medicare Services. The role supports a broad range of responsibilities including contributing to the overall quality, proficiency, and effectiveness of the organization, and implementing best practices based on data driven findings. The program manager will execute cross-functional project management, including data collection, analysis, communications, process improvement, and documentation of new and existing processes.

Requirements

• Bachelor's degree or equivalent experience in business, communications, or similar
• 2 – 4 years of relevant work experience in the health insurance industry
• Ability to take complex concepts and transform into digestible and reader-friendly materials that is clean, compelling, professional, and consistent to Fidelity’s brand
• Attention to detail and commitment to quality deliverables
• Ability to manage multiple incoming priorities in a deadline-driven environment without compromising quality, standards and follow up; time management and prioritization are important
• Success in collaboration and building relationships; experience working in a team environment across varying levels and with others across the firm
• Adapts quickly to change and embraces feedback; ability to be nimble and flexible as workplace demands change
• Be resourceful in finding the right answers; as well as be a resource for consultants to depend on to collaborate and deliver

Responsibilities

• Lead sales and support process improvement initiatives and execution oversight
• Identify gaps and collaborate with the leadership team and tech squads to streamline our infrastructure through automation
• Review and analysis of Sales and Support dashboard/metrics to identify trends in performance and gaps in processes
• Lead content updates and MAP Team communications in MYGPS to support front line associate process changes
• Own the Change Advisory Board and FMS change initiatives managed through the program
• Assist with the planning and execution of office events and the annual AEP Kickoff event
• Manage the reporting and oversight of the FMS voice analytics system and NICE reporting database for Quality
• Serve as the point of contact for FMS Recognition Central programs and budgeting in partnership with the enterprise team

What This Job Offers

• Career Level: Mid Level