Program Manager, Operations

West Marine•Fort Lauderdale, FL

29d

About The Position

The Program Manager, Operations owns, drives, and manages a group of key initiatives and projects for West Marine. You will run point on cross functional programs that interface between Operations, Merchandising, Stores, Inventory, Marketing, Ecommerce, and others while ensuring deadline are met and projects are completed and implemented successfully. A strong and effective communication style, ability to problem solve complex tasks and processes, ability to be nimble, and prioritize based on business needs is critical.

Requirements

Bachelor’s Degree or work experience equivalent.
Minimum 3-5 years of experience required.
Experience in program/project management, strategy, business development, or operations.
Excellent presentation, written, analytical, and verbal communication skills
Meticulous attention to detail and organization
Ability to work well in a fast-paced environment and pivot/prioritize where needed.
Self-starter and proactive, with an ability to work both autonomously and within a group.

Nice To Haves

Project or program management training or certificates a plus, but not required.
Retail experience (brick and mortar and ecommerce) preferred.

Responsibilities

Own and manage a group of key initiatives and cross functional projects for West Marine, ensuring deadline are met and projects are kept on track, executed efficiently, and implemented successfully. Ensure all steps/milestones and stakeholder teams and points of contact are clearly defined, accountable, and meeting deliverables.
Design, maintain, and distribute meticulous and detailed tracking, documentation, and other process communication, including building of best practices, implementing workflows and cadences, and follow up across teams both internal and external.
Using data and analysis to measure performance and report out to leadership via presentations or meetings as needed.
Research and discovery of additional opportunities for operational excellence, market or retail events or processes for consideration by West Marine, improving existing project management office policies and processes.