Program Manager, Partner Network
About The Position
The Program Manager, Partner Network, provides dedicated operational, onboarding, and relationship support to the Partner Network team. This role is responsible for supporting sales success, improving retention, and delivering high-quality member and partner experience. Key responsibilities include onboarding new members, serving as the primary point of contact for Gold-level members, and supporting Premier Partner deliverables in coordination with Relationship Managers. This position plays a critical role in ensuring members understand and activate the full value of their membership, reducing early attrition, and enabling the broader Partner Network team to scale effectively.
Requirements
- Bachelor’s degree preferred, or commensurate experience
- 0 to 2 years of internship or early professional experience supporting a sales or revenue-driving function
- Strong business development aptitude with an understanding of sales and relationship management processes
- Excellent research and analytical skills, including lead generation and data analysis
- Strong written and verbal communication skills for member, partner, and internal collaboration
- Customer service–oriented mindset with the ability to interact professionally with members and partners
- Strong attention to detail and ability to produce high-quality work
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
- Strong project management skills with the ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience working with CRM systems (Nimble preferred)
- Ability to travel (less than 20%)
Nice To Haves
- Familiarity with ABA products, services, and the Partner Network model
- Experience supporting membership-based organizations, partnerships, or professional services teams
- Ability to analyze data and generate clear, actionable reports
- Demonstrated initiative and willingness to take on new responsibilities
Responsibilities
- Coordinate and execute onboarding for new Partner Network members
- Serve as the primary point of contact during the critical first 90 days of membership
- Educate members on available benefits, tools, programs, and resources
- Drive early engagement and reduce time-to-value to support retention and renewal
- Provide day-to-day relationship management for Gold-level members
- Respond to routine inquiries, requests, and follow-ups
- Proactively assist members with platform navigation, scheduling, and benefit utilization
- Identify and escalate complex issues while resolving the majority independently
- Support Relationship Managers with scheduling, tracking deliverables, and follow-up communications
- Assist with Premier Partner onboarding and ongoing coordination
- Assist with special projects, including retention initiatives, recruiting efforts, outreach campaigns, lead generation, and market research
- Conduct lead searches to identify prospective Partner Network members
- Research potential companies and analyze competitive and market data
- Support sales and recruiting initiatives through data gathering and outreach preparation
- Analyze membership and engagement data and provide actionable insights to the team
- Assist with customer service activities related to the Partner Network
- Support marketing efforts aimed at increasing Partner Network visibility and engagement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
