Program Manager Population Health: Hoag Clinic Quality Improvement

Hoag•Newport Beach, CA

About The Position

The Program Manager for Population Health is responsible for leading, coordinating, and optimizing value‑based care initiatives that improve quality outcomes across Hoag Clinic. This role requires a deep clinical understanding of ambulatory workflows, care management processes, and operational practices to effectively partner with providers, medical assistants, nurses, and operational leaders. The ideal candidate possesses strong expertise in HEDIS measures, CMS value‑based programs, and quality performance methodologies, with the ability to translate complex regulatory requirements into actionable strategies. The Program Manager will oversee teams responsible for obtaining medical records from operations to support gap‑closure efforts and ensure accurate quality reporting. They will also collaborate closely with operational leaders to identify and strategize around the tools, education, and resources needed for program success, driving adoption and continuous improvement. Success in this role requires exceptional attention to detail, strong analytical and communication skills, and the ability to lead cross‑functional collaboration in a fast‑paced, outcomes‑driven environment.

Requirements

Strong clinical understanding of in-clinic workflows, care coordination processes, and clinic operations
Demonstrated experience working with HEDIS measures, CMS value‑based programs, and quality performance improvement
Proven ability to interpret regulatory and payer requirements and translate them into actionable operational strategies
Experience leading or overseeing teams responsible for medical record retrieval , documentation validation, or gap‑closure support
Ability to collaborate with operational leaders to assess needs and implement effective tools, workflows, education, and resources
Ability to monitor performance dashboards, identify trends, and drive data‑informed decision‑making
Exceptional attention to detail and organizational skills, with the ability to manage multiple high‑priority initiatives simultaneously
Excellent communication and relationship‑building skills across clinical, operational, and administrative teams
Experience driving cross‑functional initiatives in a fast‑paced, outcomes‑oriented environment
Proficiency with population health platforms, EMRs, and quality reporting tools (e.g. Epic, hea lth plan portals, risk & quality
3 to 5 years of experience with application support of physician practice systems
Bachelor of Science degree in Computer Science, Business, Healthcare or related field or equivalent years of work experience