Program Manager - Smart Buildings (GSA)

Censeo Consulting Group • Washington, DC

7d • $120,000 - $150,000 • Hybrid

About The Position

The Position: Censeo is seeking a Program Manager to lead and scale a federal Smart Buildings program that uses building analytics and operational technology (OT) data to improve performance, reliability, and customer experience across a growing portfolio of sites. This role owns the day-to-day program leadership, stakeholder engagement, governance, and outcomes delivery—translating platform outputs (e.g., fault detection insights) into measurable operational and financial impact. You will serve as a primary lead for program execution and client outcomes, coordinating across technical teams (software development, analytics, integration) and operational stakeholders (regional/field teams, facility managers, headquarters leadership). A key near-term priority is supporting the transition from legacy smart building analytics (e.g., “engineers for engineers”) to a modern, user-friendly platform designed to broaden adoption, enable stronger reporting, and integrate additional capabilities like work orders, project planning, and advanced metering.

Requirements

• Bachelor’s degree (or equivalent experience).
• 10+ years of experience in program/project management, facilities management, building operations, energy management, or smart buildings/PropTech/OT analytics (experience scaling multi-site programs strongly preferred).
• 7 + years of experience supporting federal clients, preferably within the GSA PBS or similar role.
• Demonstrated success leading complex stakeholder environments and influencing without direct authority.
• Experience translating technical outputs into operational decisions and executive-ready insights (KPIs, dashboards, QBRs, ROI cases).
• Strong change management capability—able to guide field teams through new workflows and tools with empathy and clarity.
• Excellent written and verbal communication skills, including executive presentations and facilitation

Responsibilities

• Lead end-to-end program execution for a multi-site Smart Buildings portfolio, ensuring schedule, scope, and outcomes remain on track as the program scales.
• Manage program planning, backlog prioritization, and delivery cadence across releases, pilots, and broad deployment waves (e.g., piloting new sites and scaling through the next year).
• Own program governance routines including weekly/biweekly engagement calls, quarterly business reviews, and ad hoc executive updates.
• Translate analytics outputs (e.g., fault detection signals, trending anomalies, performance drift) into actionable operational recommendations for facility teams and leadership.
• Define and manage KPIs, objectives, and ROI narratives , demonstrating how smart building insights reduce downtime, improve occupant/tenant satisfaction, and enhance energy performance.
• Lead change management for the transition of business routines to the field, addressing cultural concerns (e.g., perceptions of “big brother” monitoring) by emphasizing partnership, transparency, and value.
• Develop and maintain SOPs, playbooks, training materials, and communications that help field staff use insights confidently and consistently.
• Serve as a trusted advisor and “librarian” of best practices—helping regions and field offices apply a standard approach while respecting local realities.
• Build strong working relationships with diverse stakeholders: federal program leadership, regional facility teams, technical developers, analytics partners, and operational SMEs.
• Prepare and deliver briefings and presentations to senior stakeholders (including conference participation and executive-level speaking roles as needed).
• Align priorities across the program ecosystem, balancing technical roadmaps, operational constraints, and leadership expectations for efficiency.
• Partner closely with the development team delivering the next-generation platform to ensure requirements reflect Smart Buildings operational realities.
• Help navigate differences between legacy and modern solutions (e.g., ease of device discovery, visualization, analytics usability, report-building constraints) to ensure user-friendly outcomes.
• Support integration strategy for a unified interface that may include: Fault detection and diagnostics Work order system integration Project management system alignment Advanced metering and utility/billing insights BI/Tableau-style dashboards usable by everyday end users
• Maintain strong program governance, documentation, and compliance alignment (including SLAs, client management expectations, and performance reporting).
• Coordinate across internal and external partners to ensure consistent delivery quality, customer service, and technical performance.

Benefits

• Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement.
• More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager