Program Manager - Success

College Possible Leadership Team • Portland, OR

7d

About The Position

The Program Manager, Success plays a pivotal role in advancing College Possible's mission by leading the implementation and execution of high-impact college success programming. The success program supports over 2,000 college students and partnerships at 6+ Oregon colleges and universities. Reporting to the Director of Programs and supervising a team of Advising Specialists, the Program Manager is responsible for ensuring students receive high-quality, data-informed, equity-centered support to navigate through college. Developing and fostering impactful college partnerships to support student retention and persistence towards earning a bachelor's degree is paramount to the success of our work. The Program Manager brings strong leadership, project management, and student-centered strategy to day-to-day operations and long-term program goals.
This role is central in building a strong, mission-aligned team culture, providing coaching and supervision to direct-service staff, building and maintaining postsecondary partnerships, and ensuring each college student we serve receives consistent, quality advising that helps them thrive.

Requirements

• Strong computer skills, including demonstrated proficiency in MS Office Products.
• Three to five years related work experience demonstrating an increasing level of responsibility.
• At least three years of related supervisory experience required.
• Significant commitment to the mission of helping economically disadvantaged students admission into college and persist to degree completion.
• Excellent verbal and written communication skills across diverse audiences.
• Strong attention to detail with the ability to prioritize multiple projects and deadlines.
• Flexibility to work in multiple locations.
• Demonstrated ability to use, collect, and analyze data.
• Ability to recruit, select, and train qualified individuals.
• Proven record of facilitation and collaboration with organizations and the community.
• Ability to work occasional evenings and weekends.
• Ability to lift up to 15 pounds when needed.
• Office environment with limited travel.
• Ability to stand and/or sit for a minimum of 7 hours a day.

Nice To Haves

• Familiarity with college academic process including financial aid, as well as project management preferred.

Responsibilities

• Oversee the delivery of high-quality, culturally responsive programming aligned with College Possible's mission and theory of practice.
• Implement Oregon-specific programming strategies in partnership with the Director of Programs.
• Ensure that the Success program operates with fidelity to the College Possible model and moves toward ambitious outcomes
• Use data and feedback loops to continuously evaluate, improve, and adapt advising strategies to ensure student success and equitable outcomes.
• Identify benchmarks that reflect the overall College Possible metrics and serve as programmatic tools for decision making and performance goals.
• Directly supervise a team of Advising Specialists, providing coaching, support, accountability, and performance management.
• Observe Advising Specialists and provide feedback and support in their professional practice.
• Facilitate regular team meetings, individual check-ins, and professional development plans.
• Cultivate a positive team culture that supports both staff well-being and student outcomes.
• Serve as the primary point of contact for college and community partners relevant to your advising team.
• Build and maintain strong collaborative relationships with Oregon's partners/colleges and universities, ensuring program alignment and responsiveness to student needs.
• Collaborate with College Possible's national teams to align programming with organization-wide initiatives and resources.
• Provide College Possible semester data on student engagement, key topics covered by coaching conversations, student progress completing registration and financial aid, and individual student needs.
• Request partner data to inform enrollment verification as needed.
• Collaborate with key campus staff on events that include College Possible students.
• Build a communication line with key staff in offices such as (registrar, financial aid, academic advising and admissions).
• Ensure accurate, timely tracking of student progress and program engagement via organizational data systems.
• Use data to inform staff coaching, program decisions, and reporting to internal and external stakeholders.
• Contribute to grant reporting, evaluations, and strategic planning as needed.
• Utilize KPIs to track progress towards organizational milestones through data tracking and report development.
• Support the recruitment and onboarding of Advising Specialists and students as needed.
• Represent College Possible in outreach efforts, student events, and partner convenings.
• Develop and implement Success program budget each fiscal year.
• Evaluate program-related expenditures and analyze budget performance on a monthly basis.
• Oversee Direct Student Aid implementation
• Other Duties as Assigned

Benefits

• Excellent benefits including complete health, dental, life, short-term and long-term insurance.
• 401(k) retirement plan.
• Encouraged sustainability through an unlimited paid time off program.
• Personalized professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees