Program Manager Program Manager

Landis+Gyr • Phoenix, AZ

2d • $112,965 - $162,627

About The Position

Landis+Gyr is seeking an experienced Program Manager who will be responsible for overall daily planning and execution of Landis+Gyr service contracts and ownership of client relationship for delivery of any new products or solutions available from Landis+Gyr. The Program Manager is responsible for all Landis+Gyr customer interface, sub contracts, subsequent new business expansion build out, operations and maintenance of the system. The Program Manager is able to effectively interact with all levels of the customer organization to whom Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract. The Program Manager prepares and submits annual operations budgets, delivers to the pro forma revenue stream, supervises on-site personnel and coordinates the activities of sub-contractor and customer personnel assigned to the contract. The role is accountable for customer satisfaction which is driven by strong execution of contract(s) to manage technical smart grid solutions for customers. This includes analysis and reporting of the financial performance of the program, weekly status reporting, and hands-on management of the efforts of the program team to meet the contractual requirements. The Program Manager will manage a large or multiple projects within the scope of a customer account or surrounding region and will have oversight responsibilities for matrixed project teams that involve multiple projects and assigned resources. Significant time will be spent working closely with the customer to develop program initiatives, operational management plans, maintenance plans, materials forecasts and other plans. The role requires significant leadership and will be seen as a leader and proven mentor as well as someone who is a trusted, collaborative partner with our customers while managing customer expectations. The position also requires someone who possesses seasoned skills and business acumen to lead sizeable programs.

Requirements

• Personal Computer knowledge
• Familiarity with Microsoft Office Suite
• Keyboard/typing skills
• Ability to effectively communicate both verbally and in writing.
• Requires the interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors’ organizations, and local community agencies.
• Must possess the ability to work with a broad spectrum of people from customers, senior management team, to the entry level worker.
• The ability to coordinate, schedule and prioritize the activities of the Supervisors/leads and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must.
• Coordinates all business and programmatic activities in maintaining cost, quality, resource, and schedule parameters.
• Leads, directs and manages the growth, maintenance and performance of the system, in acordance with the economic justification of the project and the Company's fiscal plan.
• Develops, executes and conducts a scheduled periodic review of the program and imposes proactive scheduled maintenance and operational tests to ensure system performance.
• Develops topics for and conducts weekly meetings with customers, monthly meetings with corporate headquarters and special meetings as necessary. This demands an ability to de-conflict competing interests and prioritize the efforts of all participants along with necessary fiscal, physical, and personnel resources.
• Is responsible for all personnel actions including the employment and release of personnel in the program team.
• Is responsible for insuring that the program remains on schedule, meets all performance metrics established in the contract, and stays within the allocated budget.
• Required Minimum Level of Education: Bachelors Degree
• Required Minimum Years of Experience: 7+ to 10
• Bachelors degree in electrical, network, systems, computer, or related business field Valid Drivers Licence
• A combination of education and experience may be considered.
• 7+ years of experience in Project Management, Operations Management or a similar multi-disciplined
• business environment leading and managing a customer account.
• Advanced Microsoft Office Suite
• Demonstrated advanced ability to effectively communicate both verbally and in writing.

Nice To Haves

• Experience in the utility or similar regulated industry is a plus and benefits the individual, as well as the goals of the program and corporation

Responsibilities

• Responsible for all customer interface, subcontracts, subsequent new business expansion build out, operations and maintenance of the network.
• Effectively interact with all levels of the customer organization to whom Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract.
• Prepares and submits annual operations budgets, delivers the pro forma revenue stream, supervises on-site personnel, and coordinates the activities of sub-contractor and customer personnel assigned to the contract.

Benefits

• employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive.
• Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.
• We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level