Program Manager- Microsoft Dynamics365 CRM

Cognizant•Bridgewater, NJ

13d•$165,000 - $185,000

About The Position

Role: Program Manager Location: Bridgewater, NewJersey 20+ years of industry experience as a Program manager with experience in Microsoft Dynamics CRM. An equivalent combination of education, certification, and relevant experience may be considered. Responsibilities: • Manage complex development projects on-time, on-budget and within client specifications. • Lead and collaborate with team solution and technical architects to identify and recommend CRM based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance. • Oversee architects and developers make sure requirements are being met. • Identify detailed business requirements to support CRM implementation within the scope of prioritized enhancements and projects. • Lead and collaborate with team members to develop comprehensive training materials and other change management collateral as appropriate for each initiative, deliver training to super users and end-users as appropriate. • Work with technical experts to support and ensure that the technical design aligns with overall business needs. • Evaluate possible application performance bottlenecks at the early stages of the implementation & recommend remedial measures. • Help build reusable assets for use in future projects. Desired Skills and Experience: • Overall 20+ years of CRM experience and minimum 10+ years of project management experience with packaged software. • Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels. • Ability to lead enterprise engagements, facilitate meetings, and lead customer support projects. • Ability to collaborate with clients and lead project teams in creating solutions that supports the business requirements and business processes. • Excellent written, verbal presentation and organizational skills, ability to interface with all levels and business units. • Must work independently in complex fast paced environment to ensure quality and timeliness of system information. • Nice to have experience with delivery of CRM serving as Program manager. • Experience in professional services/consulting organization. • Experience in enterprise rollouts. • Experience working with enterprise development teams. Preferred Skills: • Life Science Domain (Preferably Indirect Sales Channel or Partner Sales Channel). • Safe Agile and PMP certification. • Hands-on experience with agile / scrum methodology. • Experience with collaborating with developers, clients, other business analysts, Solution Architects, Release Manager Salary and Other Compensation: The annual salary for this position is between $165,000 to $185,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Requirements

Overall 20+ years of CRM experience and minimum 10+ years of project management experience with packaged software.
Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels.
Ability to lead enterprise engagements, facilitate meetings, and lead customer support projects.
Ability to collaborate with clients and lead project teams in creating solutions that supports the business requirements and business processes.
Excellent written, verbal presentation and organizational skills, ability to interface with all levels and business units.
Must work independently in complex fast paced environment to ensure quality and timeliness of system information.
Experience in professional services/consulting organization.
Experience in enterprise rollouts.
Experience working with enterprise development teams.

Nice To Haves

Nice to have experience with delivery of CRM serving as Program manager.
Life Science Domain (Preferably Indirect Sales Channel or Partner Sales Channel).
Safe Agile and PMP certification.
Hands-on experience with agile / scrum methodology.
Experience with collaborating with developers, clients, other business analysts, Solution Architects, Release Manager

Responsibilities

Manage complex development projects on-time, on-budget and within client specifications.
Lead and collaborate with team solution and technical architects to identify and recommend CRM based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance.
Oversee architects and developers make sure requirements are being met.
Identify detailed business requirements to support CRM implementation within the scope of prioritized enhancements and projects.
Lead and collaborate with team members to develop comprehensive training materials and other change management collateral as appropriate for each initiative, deliver training to super users and end-users as appropriate.
Work with technical experts to support and ensure that the technical design aligns with overall business needs.
Evaluate possible application performance bottlenecks at the early stages of the implementation & recommend remedial measures.
Help build reusable assets for use in future projects.