Program Manager - Cedar Fair

accesso • Doswell, VA

1d • Onsite

About The Position

Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment? As a Program Manager, you will be responsible for partnering with the client to support the day-to-day operations of the virtual queuing program. In this key role, you’ll be right in the action, collaborating with park leadership, front-line team members and the accesso corporate team to deliver seamless experiences for guests maximizing their time and fun, while also driving revenue through our premium services.
As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll provide hands-on operational support and collaborate with peers on creative solutions to everyday challenges. We're looking for positive, self-motivated individuals who thrive in a collaborative environment and enjoy making an impact!
Please note that this is a temporary position from March - November.
Location: This is an on-site role at Kings Dominion in Doswell, VA.

Requirements

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry.
• Strong communication, leadership, and team management skills.
• Ability to manage technology systems and provide basic technical support as needed.
• Excellent problem-solving abilities with a strong focus on guest service.
• Availability to work weekends and holidays is required; extended hours may be necessary based on operational demands.
• Must have reliable transportation and flexible scheduling. This role requires working on holidays, weekends and high-volume days. Schedule varies to meet business and client needs.
• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds

Nice To Haves

• Theme park/attractions industry experience
• If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

Responsibilities

• Serve as a key liaison with Kings Dominion department managers and park partners, meeting regularly to coordinate operations, share updates, and enhance the guest experience.
• Lead and assist with training sessions on virtual queue systems, sales strategies, and operational best practices.
• Actively engage with guests, monitor and manage queues, and resolve operational issues in real time.
• Collaborate with the marketing team to drive in-park revenue through creative promotional initiatives.
• Oversee and update digital content across the Queueing website and mobile app to ensure accurate, guest-friendly information.
• Analyze metrics, guest feedback, and operational data to prepare reports, resolve technical issues, improve efficiency and the guest experience
• Collaborate with park leadership to support proper staffing and deliver seamless day-to-day operations.
• Provide hands-on, first-line technical support and manage hardware inventory.
• Support the rollout of system upgrades and new virtual queuing enhancements that elevate the guest experience.
• Take ownership of escalated guest concerns, including refunds and compensation, ensuring positive resolutions aligned with company policies.
• Perform other tasks and responsibilities as needed to support operations.

Benefits

• We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more!
• Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
• We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱.
• Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚.
• We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need.
• If there are any accommodations you may need throughout the hiring process, please feel free to email us at [e-mail] so that we can set you up for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed