Program Manager - ARCHES Nest

Mid-Willamette Valley Community Action Agency•Salem, OR

2d•Onsite

About The Position

The Home Youth Services Program Manager will be responsible for coordinating and implementing housing and support services programs including the administration of the Youth Homelessness Demonstration Program (YHDP) grants. This position will directly supervise program staff, oversee program operations and workflows and develop policies and procedures. The YHDP Manager will ensure compliance with grant requirements, track data and compile reports, network and maintain positive partnerships with community agencies and participate as a member of the department's Management Team.

Requirements

Associates degree in social sciences or related field preferred.
Six years of work in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors. One year of program management experience preferred.
A minimum of two years of supervisory experience in administration or program management/coordination in a social service or community services setting preferred.
An equivalent combination of relevant education and experience may be accepted.
Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
Candidate must pass an Oregon Department of Human Services criminal background check and comprehensive MWVCAA background screening prior to employment.
Candidate must pass pre-employment and random drug/alcohol screenings.
CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion is required within first 30 days of hire.
Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
Must possess excellent planning, organization and time management skills.
Ability to effectively communicate both orally and in written form.
Ability to work some evenings, weekends, early morning hours.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
Ability to effectively de-escalate heightened interactions.

Nice To Haves

Preference will be given to candidates with work experience working with special needs population and/or experience working with youth or high-risk youth 11-18 years of age.
Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified timeframes to retain active employment.
Demonstrated experience working with the at-risk, homeless, runway and street youth population as well as community partners and social service agencies.

Responsibilities

Manages HOME Youth Services shelter projects and employees.
Oversees data collection, input, and analysis. Adjusts program as necessary in response to data.
Develops, evaluates and implements program materials, policies and procedures.
Assist Director(s) in managing grants and budget.
Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events.
Answers the phone: answers calls, takes and responds to messages appropriately (land line, cell phone and social media).
Takes crisis calls: conducts crisis intervention over the phone and in-person (land line, cell phone and social media).
Completes client documents in an accurate & professional manner: intake, call logs, client notes etc.
Mediates conversations among youth and others as needed.
Issues appropriate youth consequences as needed, according to policy and procedure.
Advocates for and obtains services for youth and their families.
Effectively presents information and responds to questions from clients, customers, partners, and the public.
Creates and maintains positive relationships with staff, youth and youth's families with ethical boundaries.
Accurately documents and reports all services both in print and electronically, in adherence to agency and external oversight requirements.
Facilitates all staff meetings and trainings.
Provides transportation to youth via program vehicle.
Responds to after-hour support requests from staff to ensure youth have care at all times.
Serves as lead on program wide projects such as data collection, community-based initiatives, creating workflow guides, and staff development.
Cross-trains to cover youth sites including dispensing medications and providing dire supervision of youth residents.
Consistent punctuality and reliable attendance are essential requirements for this role.
Ability to work effectively and maintain positive, professional relationships with team members and clients.