Program Manager

LIVING INNOVATIONS SUPPORT SERVICES LLC

11d•$64,000

About The Position

POSITION SUMMARY: Responsible for supporting Living Innovations mission, vision, and values within the context of policies and standards established for and by Living Innovations. Responsible for providing; leadership, supervision, professional development and growth opportunities to staff. Responsible for providing excellent customer service to internal and external customers and employees. Responsible for the cultural alignment in the assigned areas of responsibility and for ensuring quality services are provided and for developing innovative ways to support the Living Innovations client base.

Requirements

High school diploma or equivalency, Bachelors degree in human services, four years of experience in this or related position in a social service or healthcare setting, or an equivalent combination of education and experience.
Valid State issued Drivers License and proof of current insurance required.
Ability to make wellreasoned decisions, both independently and as part of a team.
Ability to use discretion in handling confidential information.
Ability to use effective communication skills including speaking, reading, writing, listening, presentation, etc. with consumers, family members, guardians, and individuals at all levels of the organization.
Ability to manage, prioritize, and carry out multiple tasks.
Ability to work collaboratively and effectively with individuals at all levels of the agency.
Coping skills, such as flexibility in dealing with issues typical to a social service setting.
Ability to meet job performance measures with minimal direct supervision and guidance.
Knowledge of regulatory and legislative standards related to services provided by the agency.

Responsibilities

Role Model for mission and values for the organization
Ensures that policies & procedures are communicated and applied, and enforced
Represents organization professionally with internal/external stakeholders
Conducts coaching sessions and performance evaluations for direct reports
Is approachable and available for all employees questions or concerns
Ensures cultural alignment in areas of responsibility
Facilitates and/or participates in office staff/team meetings
Encourages employee growth and development via LDP
Clearly communicates w/peers & supervisors
Maintains positive working relationships
Ensures adherence to corporate code conduct, ethics and compliance standards
Manages intake process and caseload allocation
Assigns coordinators to teams to assist in the development of individual service/support plans
Oversees employees and ensures individual plans are followed
Ensures quality of services provided meets LI, State and Federal standards
Ensures services provided have appropriate support
Works closely with all staff to ensure ongoing satisfaction
Responds to urgent/emergent situations in a timely manner
Collaborates with Supervisor on fiscal management and monitors individual budgets and service activities
Assists with the development of Office Marketing plans
Identifies opportunities for growth and/or expansion
Oversees management of office payroll and billing tasks
Monitors and reviews approved budget quarterly
Manages contracts with consultants and contractors as needed
Works with coordinators to maximize utilization and ratios (i.e. open shifts)
Reviews and approves expenses per Living Innovations policy
Ensures compliance requirements are met
Ensures that individual, employee and contractor record keeping, and billing requirements meets standards and regulations
Ensures quality of services provided meets LI standards
Completes all required reports
Is knowledgeable about State and federal regulations, relevant statutes, policies, processes and systems
Provides oversight for all office documentation and QAs
Maintains current certifications/trainings
Holds self and others accountable to QA procedures, execution of all plans of correction and compliance standards