Program Manager (Remote in US)

Gainwell Technologies LLC

3d • Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
 Summary
The Program Manager plays a critical role in supporting state government healthcare cost‑containment and recovery programs. This position operates within the Account Management department and is responsible for coordinating deliverables, ensuring contract and SLA adherence, facilitating cross‑departmental collaboration, and supporting both internal leaders and client‑facing initiatives.
The ideal candidate thrives in a hybrid role that blends behind‑the‑scenes analytical work with direct client engagement. They will support senior Program Managers and Directors, work closely with operational teams, and help the company meet compliance, performance, and service expectations required under state government contracts.

Requirements

• Team‑oriented: Works collaboratively and supports colleagues at all levels.
• Flexible & adaptable: Comfortable shifting between tactical tasks and strategic support.
• Proactive & resourceful: Anticipates needs and identifies solutions before issues escalate.
• Client‑service mindset: Balances professionalism with approachability.
• Detail‑driven: Ensures accuracy in documentation, reporting, and communication.

Responsibilities

• Support execution of state government healthcare contract requirements, ensuring compliance with scope, deadlines, and performance standards.
• Track and monitor contract deliverables, milestones, risks, and issues; escalate concerns appropriately.
• Assist in interpreting contract language and ensuring relevant teams understand obligations and expectations.
• Maintain awareness of SLA metrics and collaborate with internal teams to drive performance and timely reporting.
• Assist in managing day‑to‑day client interactions, providing timely and professional communication.
• Prepare meeting materials, agendas, status reports, and follow‑up documentation for client and internal meetings.
• Support implementation activities with new clients or new contract components, ensuring tasks are completed accurately and on schedule.
• Serve as a reliable backup to senior PMs and Directors, supporting continuity of service and client satisfaction.
• Partner with leads across Operations, IT, Analytics, Quality, Compliance, Legal, and Finance to support coordinated contract delivery.
• Facilitate communication among internal stakeholders to ensure alignment on priorities, deadlines, and responsibilities.
• Assist in gathering, validating, and summarizing data for client requests, program reviews, and internal analysis.
• Contribute to the development and maintenance of project plans, process documentation, workflows, and dashboards.
• Track action items, monitor progress, and support issue identification and resolution.
• Support internal quality assurance initiatives and continuous improvement efforts.
• Maintain organized documentation, contract files, and client communications in accordance with company standards.

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed