Program Operations Director

University of New Mexico • Albuquerque, NM

4d • Hybrid

About The Position

The UNM Comprehensive Cancer Center hosts several major events and yearly community events which require strong outcomes and careful planning and attention to detail in collaboration with the community relations team and various stakeholders. All areas of the Center offer areas of expertise including marketing, community events, and logistics to ensure successful events for our Center. The Program Operations Director serves as the senior administrator for the all major community events and will manage and coordinate all business operations by providing advanced professional and technical leadership and expertise. They oversee all day-to-day administrative and management functions for all facets of the major community events including the launch of the annual fundraising event, while setting strategic directions, operational policies and procedures, budget development and oversight, collaboration of staff, and setting a strategic time line to ensure a successful outcome with participation, fundraising, collaboration with all Center units and increase community awareness for our Cancer Center. The Program Operations Director works closely with senior leaders throughout UNM as well as directors in the Center and community partners to promote the strategic goals of the Center’s events.

Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• Applicants must provide names of 3 professional references that the hiring official can contact.
• Finalists should be prepared to provide official educational transcripts if selected for hire.

Nice To Haves

• Leadership & Strategy
• 8–12+ years of progressive experience in event management, fundraising, or nonprofit leadership, with at least 5 years in a senior leadership role
• Proven ability to develop and execute long-term event and fundraising strategies aligned with organizational mission and revenue goals
• Experience leading high-performing teams, including staff, vendors, and volunteers
• Healthcare / Academic Environment
• Experience working in an academic medical center, healthcare system, or cancer-focused nonprofit
• Understanding of patient-centered storytelling and mission-driven messaging, especially in oncology
• Ability to navigate complex institutional environments with multiple stakeholders
• Operational Excellence
• Expertise in budgeting, financial forecasting, and ROI analysis for events and campaigns
• Strong project management skills with the ability to oversee multiple complex events simultaneously
• Experience with event technology platforms, CRM systems (e.g., Run Sign Up)
• Partnerships & External Relations
• Proven track record securing and managing community partnerships
• Strong relationship-building skills with donors, board members, physicians, researchers, and community leaders
• Marketing & Communications
• Ability to collaborate with marketing teams on integrated campaigns (digital, social, email, PR) that drive participation and fundraising
• Experience leveraging storytelling, branding, and participant engagement to grow event impact
• Equity & Community Engagement
• Experience designing inclusive events that engage diverse communities
• Understanding of health equity and ability to align events with community outreach goals
• Education & Credentials
• Bachelor’s degree required; Master’s degree in nonprofit management, business administration, public health, or related field preferred

Responsibilities

• Provides senior level management of all business operations and administration for all facets the major community events including but not limited to:
• Develops and manages annual budgets, projections and cost analysis; ensures best purchasing practices and compliance; develops, recommends, negotiates, and administers complex contracts and proposals; evaluates and awards bids and proposals.
• Ensures compliance with all university, state, and federal laws, policies, and regulations.
• Manage in conjunction with other key senior staff the logistics operations for the major community events . Partners with all levels of staff as needed to effectively accomplish the goals and objectives of the Lobo Cancer Challenge. event. Works closely with consultant to ensure training and mentoring and to train existing staff members in various units as we determine areas each unit will take ownership and execute the day of the Lobo Cancer Challenge and major community events.
• Collaborates with all senior staff, delegating assignments and ensuring high quality results.
• With Lobo Cancer Challenge event, heavy emphasis on rider recruitment and team registration and event logistics.
• Provides direction and coordination in the planning, development, and implementation of the Center’s community event (Lobo Cancer Challenge) in close cooperation with a 3rd party consultant. Works to develop and implement short and long-range goals and objectives, and policies and procedures. Monitors and evaluates progress and effects changes when required for improvement.
• Provides comprehensive management of over $1.M event goal in partnership with our event consulting team and fundraising team. Provides leadership in planning, development, and implementation of strategies and initiatives to generate additional funding for the Center and its programs based on the careful execution of the major event and other major community events.
• Designs and implements effective communication processes for the Center in collaboration with the Leadership, Managers, web developer and consulting administrator. Partners with marketing unit to develop content and “look and feel” of the all-Center events and websites and aides in the development and production of marketing and outreach materials.
• Oversees consultants and collaborators to ensure work is completed in a high quality and timely manner.
• Organizes and oversees multiple community events and meetings including consultants and interested parties involved in various events.
• Performs other miscellaneous job-related duties designed to contribute to achievement of the overall mission, goals, and objectives of the Center as assigned.
• Set strategies for recruiting, training and operating a large volunteer base.
• Skill set should include but not limited to: strong organizational skills, assembling volunteers from internal units and corporate sponsors, self-motivated and creative problem-solving skills.

Benefits

• This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
• In addition, UNM offers educational benefits through the tuition remission and dependent education programs.
• As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director