Program Specialist - Home Energy Assistance Target Program

Mountainland Association of Governments•Vineyard, UT

2d•$17 - $26•Onsite

About The Position

Designated as the association of Governments for our region, MAG strives to accomplish the best work we can for those we serve in Summit, Utah, and Wasatch County, Utah. We strive on seeing the communities in our area grow and succeed. Our emphasis areas include Informed Aging, Community & Economic Development, and Planning for Growth. The HEAT Program Specialist is responsible for answering general phone calls, intake, processing, and eligibility determination of applications for the Home Energy Assistance Target (HEAT) program.

Requirements

Excellent written and verbal communication skills
Excellent time management skills with a proven ability to meet deadlines
High attention to detail and strong organizational skills
Experience in social services, case management, or administrative roles involving financial eligibility
Must be able to operate multi-line phone systems and standard office machines and equipment
Proficient in MS Office and Google Suite. Requires basic knowledge of Google Workspace, Zoom and a willingness to learn new software applications.
Ability to work independently, problem-solve, and anticipate department needs
Must be patient and flexible with the ability to take on multiple projects at once
Strong interpersonal skills and the ability to form relationships
Strong ability to navigate difficult conversations with empathy and professionalism
Accurate data entry skills
Requires an ability to function between various databases
High school Diploma or equivalent

Nice To Haves

Fluency in Spanish preferred but not required for serving our diverse community members

Responsibilities

Provides client support by assessing each situation and determining the best course of action.
Conducts "editing tasks" on processed files to ensure accuracy.
Gathering and updating information
Completes general reception and administrative duties.
Performs utility crisis intervention and provides referrals when applicable.
Provides budgeting counseling to clients.
Screens and assesses client's eligibility.
Maintain confidentiality and clients' rights
Other duties as assigned.

Benefits

Health Insurance effective on hire/start date if enrolling
Medical- MAG pays 100% of monthly premium
Dental- MAG pays 100% of monthly premium for the preferred plan
Vision- Employee paid, two plan options
Retirement
URS- MAG contributes 10% into Tier 2 employees retirement account.
Social Security Exempt- MAG does not pay into Social Security, in lieu of this MAG contributes 6.2% into a 401k for employees
Paid Time Off
Annual Leave (Accrue 8 hours each month)
Sick Leave (Accrue 8 hours each month)
Holidays (13 paid holidays per year)
Personal Preference Day (1 personal day)
Reimbursements
Gym membership
Costco/Sam's club