Program Specialist

Big Brother Big Sister Miami•Miami, FL

5d•$38,000 - $52,000•Hybrid

About The Position

About Big Brothers Big Sisters (BBBS) of Miami BBBS of Miami is an award-winning, innovative organization that ignites the potential within each child and advocates for them to explore the endless possibilities of what they can accomplish. Our Vision All youth achieve their full potential. Our Mission Create and support one-to-one mentoring relationships that ignite the power and promise of youth. Since 1958, BBBS of Miami has been South Florida’s premier mentoring organization, preparing future leaders in the community by matching youth (Littles) with committed adult mentors (Bigs). These relationships empower Littles to become productive members of the community. POSITION PURPOSE This position is responsible for providing high-level customer service throughout the effective implementation of the volunteer, child enrollment, and match support process in accordance with the Big Brother Big Sisters’ brand of excellence, whether in-person or virtual. Throughout their tenure with BBBS of Miami, the Program Specialist will be cross-trained in additional mentoring programs (outside of the program to which they are initially assigned). The Program Specialist is also expected to uphold the mission and values of BBBS of Miami, promoting a culture of inclusivity, collaboration, and respect.

Requirements

A minimum of 2 years of experience in case management, social services, education, or a related field.
Excellent interpersonal, communication, and problem-solving skills.
Ability to maintain confidentiality and manage sensitive information.
Familiarity with child safety protocols.
Exceptional organizational and time management abilities.
Strong attention to detail and accuracy.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficiency in office software tools, Microsoft Office Suite and other relevant applications.
Excellent problem-solving skills with the ability to navigate complex situations.
Proven ability to develop and maintain relationships with a wide array of people.

Nice To Haves

Bachelor’s degree in social work, psychology, education, or related field preferred but not required.
Bilingual in English and Spanish is a plus.
Understanding of the nonprofit sector and familiarity with the mission of BBBS, Miami is a plus.

Responsibilities

Conduct volunteer enrollment, including orientations, interviews, and completion of all enrollment requirements (in-person and virtual).
Conduct client enrollment for children and families, including interviews, child safety education, and referrals to additional services as needed.
Apply child safety and risk management policies consistently; identify and address safety concerns for children, families, and volunteers.
Support outreach and front-loading efforts to ensure student enrollment prior to the school year.
Recruit and enroll Site-Based Littles in collaboration with Miami-Dade County schools and partners.
Follow agency timelines, policies, and procedures to ensure service excellence and child safety.
Collaborate with service delivery staff to ensure smooth transitions across enrollment, matching, and support functions.
Assess factors contributing to successful matches and align volunteer interests and qualifications with appropriate service options.
Determine matches and facilitate match introductions based on volunteer and family availability (including evenings and weekends as needed).
Provide ongoing case management, match support, and child safety oversight to sustain long-term, high-quality matches.
Maintain regular contact with children, parents/guardians, and volunteers in accordance with agency standards.
Review child goals and progress with children, families, and volunteers; provide safety reminders and referrals as needed.
Assess and address training, information, and support needs for participants.
Conduct match evaluations and maintain timely, accurate documentation and contact notes.
Maintain accurate records and case files in compliance with BBBS and agency standards.
Work in person, remotely, or in a hybrid environment as required.
Perform additional duties as assigned.