Program Specialist

Housing Authority of Baltimore City•Baltimore, MD

10d

About The Position

Under direct supervision, provides clear and informative information orally and in writing to clients, tenants, landlords, other agencies, and employees. Performs client eligibility calculations that are in compliance with HUD guidelines. Maintains case management information, performs data entry and creates reports. Position requires excellent customer service skills and mathematical abilities. All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Requirements

Graduation from an accredited four (4) year college or university with a Business or Social Service-related degree.
An equivalent combination of education, training, and experience may include: an associate’s degree in business or social service and two (2) years of progressively responsible experience performing client eligibility calculations in compliance with HUD guidelines and maintaining case management information.
Possession of a valid Maryland driver's license.
Must be able to be covered under the Authority's vehicle insurance policy.
Availability to work some evenings and weekends as needed.
Successful completion of a prescreening investigation, including verification of employment history and education credentials.
A 6-month probationary period applies to this full-time permanent position.

Responsibilities

Communicates with clients, property owners, tenants, other agencies, and employees by telephone, in writing, or in person.
Provides information about housing assistance programs.
Assists with new client and landlord orientations.
Explains HUD regulations and contract terms.
Obtains documentation to assist clients.
Completes accurate and expedient contract work.
Determines client eligibility and completes HUD’s re-certification and re-examination procedures for new and existing clients. Verifies household composition and income, coordinates unit inspections, contacts clients, and prepares paperwork.
Performs rent calculations on all approved units to determine contract rent, tenant portion, and Housing Assistance Payment portion. Performs rent reasonableness and rent affordability on all RFTA’s.
Gathers information from clients concerning landlord/tenant disputes and non-payment issues. Assists with preparing reports and work orders.
Prepares a variety of reports, documents, and records concerning Section 8 properties and property owners.
Performs case management functions. Maintains and analyzes information on account activities and accurately completes related data entry.
May perform the following duties:
Total Tenant Payments (TTP), Housing Assistance payments (HAP), and utility allowances.
Annual Income Reexaminations and Interim Changes.