Program Support Assistant

Self-Help for the Elderly • San Francisco, CA

4d

About The Position

To support the day-to-day operations and assist in ensuring compliance with program requirements.

Requirements

• High school graduate with at least one year of experience working in an office setting. College degree preferred.
• Ability to maintain a variety of record-keeping systems and perform routine data entry.
• Must have or obtain criminal record clearance.
• Must complete HICAP counselor registration within 2 months of employment.
• Proficient in Microsoft Office, Apple MAC, and Google Calendar.
• Must be self-motivated, have great attention to detail, good organizational skills, and the ability to manage and prioritize multiple tasks and meet deadlines in a dynamic environment.
• Ability to work independently and as part of a team.
• A passion for community service and volunteerism.
• Excellent verbal and written communication and interpersonal skills; experience in group presentations a plus.
• Must be sensitive to the needs of the elderly from diverse minority cultures, people with disabilities, and LGBTQI communities.
• Occasionally able to lift or carry up to 25 pounds.

Nice To Haves

• College degree preferred.
• Knowledge and understanding of Medicare, government-related programs, and current health care systems preferred.
• Bilingual in English and Spanish, Cantonese, Russian, Southeast Asian, or Vietnamese preferred.

Responsibilities

• Documents services/activities; updates computer data and records according to program protocols; prepares Public and Media reports for the California Department of Aging (CDA) and additional reports as requested; performs input to SHARP (PeerPlace).
• Maintains up-to-date, easily accessible records of the contact information of volunteers, sites, and referral sources; maintains mailing lists/labels for counselors, sites, and community partners.
• Provides administrative support to the volunteer program, including scheduling, communications, and data entry.
• Responds to volunteer inquiries via email, phone, and in-person in a timely and professional manner.
• Supports and assists volunteers’ needs, assisting clients via email, phone, mail, and in-person.
• Coordinates logistics for meetings and program activities.
• Answers phone calls, returns voicemail messages, and coordinates and confirms appointments.
• Greets and assists drop-in clients in a courteous and professional manner, addressing inquiries and connecting them to appropriate services or staff.
• Supports general office upkeep to maintain an organized work environment.
• Collaborates with other team members to ensure consistent volunteer experiences.
• Assists in collecting and organizing client feedback through surveys to support program evaluation and improvement.
• Participates in community outreach events, enrollment events, workgroups, and training sessions; reports back to staff and volunteers to better promote HICAP service.
• If bilingual, assists staff by providing translation and preparing additional outreach materials (e.g., brochures, pamphlets, press releases, announcements, flyers, posters, and signs) as needed.
• Attends agency and program meetings, in-service training, and other meetings as assigned.
• Performs other duties as assigned to support the success of the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED